Guaranteed Success in SAP Certified Application Associate C_C4H520_02 Exam Dumps
SAP C_C4H520_02 Daily Practice Exam New 2022 Updated 100 Questions
SAP C_C4H520_02 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Customer Self Services via Core Now < 8% | Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it. |
| Workforce management > 12% | Outline the features of Workforce Managment and know how to create and assign a service call. |
| Smartforms > 12% | Explain the features of Smartforms module and locate /create templates. |
| Business Rules < 8% | Know the advantages of using business rules and how to use them along with some use cases. |
| Integrations < 8% | Explain the basic concepts of integration between SAP Fiend Service Management and other products and end to end process flow |
| Mobile SAP Field Service Management application > 12% | Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call. |
| Master Data Management 8% - 12% | Explain all the components of Master Data Managment and know how the data model is used within SAP Fiend Service Management. |
| Administration: Permissions and Configurations 8% - 12% | Know the basic features of administartion modules and where to access company settings, business rules and permission settings. |
| Analytics and Reports 8% - 12% | Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes. |
| Crowd Workforce < 8% | Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management. |
SAP C_C4H520_02 Exam Description:
The "SAP Certified Application Associate SAP Field Service Management 2005" certification exam validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification.
NEW QUESTION 47
In which scenario of Service engagement does SAP Field service management primarily provide capabilities to complement? Choose the correct answer.
- A. E-mail Interaction
- B. High Touch
- C. Video Chat
- D. No Touch
Answer: B
NEW QUESTION 48
How Does SAP Field Service Management Crowd Service allow you to cater to next generation employees? Choose the correct answer.
- A. By helping Employees learn more about next generation technologies
- B. By giving service technicians the ability to schedule the additional training
- C. By giving service technicians the ability to register for upcoming certifications
- D. By adopting your workforce to accommodate for workers shifting perspectives
Answer: B
NEW QUESTION 49
What is correct regarding user permissions? Note: There are 2 correct answers to this question.
- A. Permissions are assigned to user groups
- B. User groups are assigned to permissions
- C. Users are assigned to user groups
- D. Users are assigned to permissions
Answer: A,C
NEW QUESTION 50
Which customizations are possible with the Screen Configuration feature? Note: There are 3 correct answers to this question.
- A. Able to display custom translations
- B. Can define color coding
- C. Used to display: hide, sort and group fields
- D. Can be used for field validation expressions
- E. Can only be defined for mobile screens.
Answer: A,C,D
NEW QUESTION 51
What needs to done to create a moment set? Note: There are 3 correct answers to this question.
- A. Create Moment set
- B. Create and assign QR code
- C. Setup Business rule
- D. Create Moment
- E. Create Item and assign it
Answer: A,B,D
NEW QUESTION 52
In Which steps of the end to end service process does SAP Field service management contribute to the overall customer experience? Note: There are 2 correct answers to this question.
- A. Customer Feedback Management
- B. Workforce management
- C. Mobile Field service execution
- D. Parts Logistics
Answer: A,C
NEW QUESTION 53
As an administrator,which actions you can take on the time and material journal tab? Note: There are 3 correct answers to this question.
- A. Close
- B. Release
- C. Review
- D. Approve
- E. Delete
Answer: C,D,E
NEW QUESTION 54
Which Business object permissions could you enable to use Time and Material journal? Note: There are
2 correct answers to this question.
- A. Activity
- B. Mileage
- C. Expense
- D. Worktime
Answer: B,C
NEW QUESTION 55
Which object corresponds to service call in C4C? Choose the correct answer.
- A. Ibase
- B. Ticket
- C. Service Request
- D. Sales Order
Answer: B
NEW QUESTION 56
Which objects can you approve using the Time and Material journal? Note: There are 3 correct answers to this question.
- A. Quotation
- B. Efforts
- C. Mileage
- D. Expenses
- E. Worktime
Answer: B,C,D
NEW QUESTION 57
What aspect of SAP Field service management helps meet customer expectations for real time services.
Choose the correct answer.
- A. SAP Field service management company
- B. SAP Field service management Customer Self-Service
- C. SAP Field Service management Account Service
- D. SAP Field Service Management Crowd Service
Answer: D
NEW QUESTION 58
What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.
- A. Import Queries
- B. Import Report Templates
- C. Use Pre-assembled queries
- D. Use Pre-assembled Reports
Answer: B,C
NEW QUESTION 59
Where can Service Workflow steps can be used in SAP Field Service management? Choose the correct answer.
- A. In Customer Self-Service when submitting a self-service request
- B. In the Web Application when planning a Service
- C. In Mobile Application when executing an activity
- D. In Field Service Management Crowd service when dispatching a call
Answer: C
NEW QUESTION 60
What can you do with a picker element in a Smartform? Note: There are 2 correct answers to this question.
- A. You can use it to select an object from a list
- B. You can link two picker elements together
- C. You can use it to Pick PNG Files
- D. You can link picker and attachment elements together
Answer: A,B
NEW QUESTION 61
Customer cannot request service, what is the reason? Choose the correct answer.
- A. Business Partner not created
- B. Moment-Set is not created / configured
- C. Item overdue
- D. Equipment broken
Answer: B
NEW QUESTION 62
What are typical Crowd workers? Note: There are 3 correct answers to this question.
- A. Partners
- B. Freelancers
- C. Dispatchers
- D. Managers
- E. Subsidiaries
Answer: A,B,E
NEW QUESTION 63
Which web service is used when integrating FSM? Choose the correct answer.
- A. R2D2
- B. SOAP
- C. XML-RPC
- D. REST
Answer: D
NEW QUESTION 64
What is mandatory to fill when creating a smart form? Choose the correct answer.
- A. Category
- B. Revision
- C. Label
- D. Version
Answer: A
NEW QUESTION 65
Which statements apply to Reserved Material? Note: There are 2 correct answers to this question.
- A. Reserve parts for service call reporting
- B. Is used to book material in advance for a technician
- C. Enabling stock integration with ERP for standalone scenarios
- D. Organization of parts for a particular activity and reservation of stock
Answer: B,D
NEW QUESTION 66
What can you select creating a dashboard report? Note: There are 3 correct answers to this question.
- A. Chart Type
- B. Chart Category
- C. Visualization Type
- D. Chart Title
- E. Sample Chart
Answer: A,D,E
NEW QUESTION 67
What functionality is possible when the smart formtemplate is set to translation status? Choose the correct answer.
- A. The template can be exported to XML format
- B. The template can be Edited
- C. The template can be assigned to an equipment
- D. The template can be assigned to an activity
Answer: A
NEW QUESTION 68
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