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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. What are Smarter Commerce 'Service' offerings focused on?

A) Flawless service across all customer interactions to anticipate needs and maintain loyalty.
B) Driving the customer to the call center sales channel.
C) Up-sell potential via call center interaction.
D) Integrating the supply chain in order to support the call center.

2. What are Smarter Commerce 'Market' offerings focused on?

A) Customer buying patterns.
B) is a buy online, pick-up in the store (BOPIS).
C) Visibility and optimization in the supply chain.
D) Personalized customer engagements across multiple touch-points.

3. Which of the following IBM software components provide analytic capabilities that can support all phases of the commerce cycle?

A) WebSphere Commerce
B) Unica
C) ILOG Optimization
D) Cognos

4. Which one of these software solution components providing business capabilities is
NOT part of the 'Service' Offerings?

A) Unica
B) ILOG
C) IBM Case Manager
D) Retail Store Solutions

5. Supply chain visibility _____________________________

A) is focused primarily on business dashboards
B) applies marketing techniques to supply chain management
C) coalesces a myriad of information to automate response and highlight exceptions
D) automatically handles all exceptions

Solutions: