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ServiceNow CSA (ServiceNow Certified System Administrator) Exam is an industry-recognized certification for IT professionals who work with the ServiceNow platform. CSA exam validates the skills and knowledge required to configure and manage ServiceNow instances, troubleshoot common issues, and implement best practices for system maintenance. ServiceNow Certified System Administrator certification is designed to demonstrate the expertise of IT professionals in ServiceNow administration and enhance their credibility in the job market.
ServiceNow CSA (Certified System Administrator) exam is a certification that validates the skills and knowledge of ServiceNow System Administrators. CSA exam is designed for professionals who are responsible for implementing and managing ServiceNow instances, and it tests the candidates’ ability to configure, administer, and maintain the ServiceNow platform.
Reference: https://www.globalknowledge.com/nl-nl/certificeringen/certificeringen/servicenow/certified-system-administrator
ServiceNow CSA Exam Syllabus Topics:
| Section | Weight | Objectives |
| Configuring Applications for Collaboration | 20% | - Collaboration Features
- 1. Dashboards and Reporting
- 2. Visual Task Boards
- 3. Notifications
- 4. Task Management
|
| Self Service and Automation | 20% | - Self-Service Features
- 1. Workflow and Flow Designer
- 2. Knowledge Management
- 3. Service Catalog
- 4. Virtual Agent
|
| Instance Configuration | 11% | - Instance Personalization and Configuration
- 1. Applications and Plugins
- 2. Lists and Forms
- 3. User Administration
|
| Data Migration and Integration | 15% | - Migration and Automation
- 1. UI Policies
- 2. Update Sets
- 3. Basic Scripting
- 4. Business Rules
|
| Platform Overview and Navigation | 7% | - Platform Overview
- 1. ServiceNow Instance
- 2. Platform Capabilities and Services
- 3. Navigation and User Interface
|
| Database Management and Platform Security | 27% | - Database and Security Administration
- 1. Access Controls
- 2. Import Sets
- 3. Data Schema
- 4. CMDB and CSDM
|