Get 2024 Free ServiceNow CSA Exam Practice Materials Collection
Get Latest and 100% Accurate CSA Exam Questions
ServiceNow CSA certification is a valuable credential for IT professionals who want to demonstrate their expertise in ServiceNow administration. It is recognized by employers worldwide as a standard of excellence in IT service management. ServiceNow Certified System Administrator certification helps professionals stand out in a competitive job market and opens up new career opportunities. It also provides a solid foundation for further advanced certifications in ServiceNow.
Career Prospects
After getting certified, you can gain a competitive edge over your peers, industry recognition, increased customer satisfaction, greater performance at your current place of work, as well as vast opportunities for career and salary growth. The ServiceNow Certified System Administrator exam majorly prepares the professionals for the role of a System Administrator. Their duties as such a specialist will include designing, developing, building, configuring applications as well as providing support to the software end-users. You will also be responsible for administrating software workflows, implementing new systems or add-ons, helping with problem resolution, and testing systems for efficiency. The ServiceNow Administrators closely cooperate with other IT specialists to guarantee the uniform implementation of workflow solutions within the network. According to ZipRecruiter.com, the average annual salary for a System Administrator amounts to $110,150 per annum.
ServiceNow CSA exam is a comprehensive test that covers a wide range of topics related to the ServiceNow platform. It is designed to validate the skills of professionals who are responsible for configuring, administering, and maintaining ServiceNow instances. CSA exam covers topics such as user interface customization, workflow configuration, service catalog management, reporting and analytics, and integrations with other systems.
NEW QUESTION # 132
What is a role in ServiceNow?
- A. A role is a persona used In Live Feed Chat
- B. A role is one record m the Role [sys_user_role] table
- C. A role Is a set of modules for a particular application
- D. A role is one record in the Role Iuser_sys_role] table
Answer: B
NEW QUESTION # 133
What is the purpose of a Data Policy?
- A. Data Policies apply to lists to standard data
- B. Data Policies enforce data consistency
- C. Data Policies standardize data in Update Sets
- D. Data Policies enforce security
Answer: B
NEW QUESTION # 134
What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)
- A. Implementation Spoke
- B. Network Server
- C. DataHub
- D. Local Sources (i.e. XML, CSV, Excel)
- E. LDAP Connection
- F. JDBC Connection
Answer: C,D,E,F
Explanation:
Reference:
https://developer.servicenow.com/dev.do#!/learn/learning-plans/quebec/servicenow_administrator/app_store_lea
NEW QUESTION # 135
Which system property is added and set to true in order to see impersonation events in the System Log?
- A. glide user_setting
- B. glide sys log_jmpersonabon
- C. glide sys admin_login
- D. glide.impersonation_setting
- E. glide sys all_jmpersonation
Answer: B
Explanation:
Explanation
The system property glide.sys.log_impersonation is added and set to true in order to see impersonation events in the System Log2. This property enables logging of impersonation events in the Event [sysevent] table, which can be accessed by navigating to System Logs > Events2.
References
How to find the history of impersonations - Support and Troubleshooting - ServiceNow
NEW QUESTION # 136
When adding a related list to a form, you choose the related list from the list callector, What is an example of a related list you might see on the list collector? Choose 3 answers:
- A. Problem==Parent
- B. Catalog Task->Parent
- C. HR Case-=Parent
- D. Release Phase==Parent
- E. Outage->Task number
Answer: B,C,E
NEW QUESTION # 137
What is a Notification?
- A. A new Knowledge article created by a Business Rule
- B. A tool for alerting users that events that concern them have occurred
- C. An email file attachment
- D. A message through Connect related to a Change Request
Answer: B
NEW QUESTION # 138
What is the purpose of the Event Registry?
- A. The Event Registry lists all Events that have successfully completed within a 24-hour period
- B. The Event Registry is a list of all Events that originate through an integration
- C. The Event Registry is a list of all Events that have successfully completed after being Invoked by a script
- D. The Event Registry is a module that provides Event definitions
Answer: A
NEW QUESTION # 139
The testing team needs to be able to perform activities in the test instance, as though they are a member of the Service Desk group. What role would they need to be able to switch between user accounts, without logging out and back in?
- A. impersonator
- B. incognito
- C. service_desk
- D. admin
Answer: A
Explanation:
The impersonator role allows a user to switch to another user account and act as that user without logging out and back in1. This can be useful for testing purposes or for providing support to other users2.
Reference Impersonate a user Roles and permissions
NEW QUESTION # 140
Which feature can be used to categorize a set of records from a list and make them visible to other users?
- A. History
- B. Activity Formatter
- C. Favorites
- D. Tags
Answer: D
Explanation:
Explanation
Tags are labels that you can apply to any task record in ServiceNow. You can use tags to categorize, filter, and search records. You can also share tags with other users to make them visible to others1.
ReferencesUsing tags
NEW QUESTION # 141
What action will allow you to personalize layouts of columns in a list?
- A. Select the column to be personalized and right at the header > Choose the options to personalize
- B. Context Menu > View > Personalize
- C. Select the column to be personalized > Click Edit icon (Penal) > Choose me options to personage
- D. Click Gear icon > Personalize window options > Select the appropriate columns
Answer: D
NEW QUESTION # 142
Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?
- A. Assignment [assignment]
- B. Workflow [workflow]
- C. Service [service]
- D. Task [task]
Answer: D
NEW QUESTION # 143
What does ServiceNow recommend as a best practice regarding data imports?
- A. Use extremely large Import Sets, instead of multiple large Import Sets.
- B. Plan time before your import to remove obsolete or inaccurate data.
- C. Monitor data quality and clean imported data, using the Data Scrub Workspace.
- D. Create a new Import set table for each new data load.
- E. Adjust your Transform maps, after the data is loaded into the target table.
Answer: B
Explanation:
Explanation
This is a best practice because it reduces the amount of data that needs to be imported, transformed, and stored in ServiceNow, and improves the data quality and performance of the system1.
ReferencesImport and export resources page
NEW QUESTION # 144
Which one statement correctly describes Access Control rule evaluation?
- A. If a row level rule and a field level rule exist, both rules must be true before an operation is allowed
- B. Rules are evaluated from the general to the specific, so a table rule must be active to continue
- C. Rules are evaluated using roles. The role with the most permissions evaluates the rules first
- D. If more than one rule applies to a row, the older rule is evaluated first
Answer: A
NEW QUESTION # 145
Where would you go in ServiceNow to order services and products offered by various departments?
- A. Service Department
- B. Service Catalog
- C. Self Service
- D. Customer Service
Answer: B
NEW QUESTION # 146
What is the Import Set Table?
- A. A table where data will be placed, post-transformation
- B. A table that determines relationships
- C. A staging area for imported records
- D. A repository for Update Set information
Answer: C
NEW QUESTION # 147
Which tool graphically displays an infrastructure view for a configuration item (CI) and its relationship with other CIs?
- A. Dependency Map
- B. Schema Map
- C. Database View
- D. Dependency View
Answer: D
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/business-service-management-map
NEW QUESTION # 148
What Service Catalog feature do you use to organize items into logical groups?
- A. Variable sets
- B. Sections
- C. Categories
- D. Catalog items
Answer: A
NEW QUESTION # 149
_______________ is a computer program running as a service; a physical computer dedicated to running one
or more services, or a system running a database.
Answer:
Explanation:
Server
NEW QUESTION # 150
A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?
- A. Have them clear their cache.
- B. Have them use the gear icon to set the employee's time zone.
- C. Recommend they use Chrome, instead of Explorer.
- D. Use the system properties to correct the instance's time zone.
- E. Have them correct the time zone on their computer.
Answer: E
NEW QUESTION # 151
What is a no-code approach to control the mandatory or read-only state of a form field?
- A. UI RuIe
- B. Client Script
- C. UI Script
- D. UI Action
- E. UI Policy
Answer: E
NEW QUESTION # 152
Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?
- A. Process Automation > Process Flow
- B. Process Automation > Flow Administration
- C. Process Automation > Active Flows
- D. Process Automation > Workflow Editor
- E. Process Automation > Flow Designer
Answer: E
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/process-automation-designer/co
NEW QUESTION # 153
When using the Performance Analytics application in the Now Platform, what kind of KPI signals are used to make decisions that statistically support long term workflow stability?
- A. Long-term signals
- B. Stability signals
- C. Anti-signals
- D. Non-signals
Answer: C
NEW QUESTION # 154
......
Maximum Grades By Making ready With CSA Dumps: https://www.prepawayete.com/ServiceNow/CSA-practice-exam-dumps.html
Prepare CSA Exam Questions Recently Updated Questions: https://drive.google.com/open?id=1QK1b-qHgidezKCPUHzrca_kuIPcQvYZD