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Salesforce Plat-UX-101 Exam Syllabus Topics:

Salesforce Certified Platform User Experience Designer Sample Questions:

Question 1

Cloud Kicks wants to create a new service experience, increasing user satisfaction for internal and external users Both a customer community and a service console win be created.
Which tool should a UX Designer use to document user goals, common tasks, and pain points?

A. User Journeys
B. Wireframes
C. Storyboards
D. User Personas

Question 2

Cloud Kicks needs functional components thatwill be used on many pages. The components need to be consistent with the look and feel of Lightning Experience.
What does the Salesforce Lightning Design System (SLDS) provide that will ensure consistency?

A. Custom Lightning components
B. ComponentBlueprints
C. JavaScript Frameworks
D. Experience Lightning Components

Question 3

A UX Designer is working on a series of custom Salesforce components for a new website.
In which way could the designer accelerate the visual design process?

A. Use separate stylesheets to make implementation easier.
B. Build a custom layout in Salesforce and export the underlying code.
C. A Leverage the Salesforce Lightning Design System (SLDS) using UI kits or plugins.

Question 4

Cloud Kicks has asked its UX Designer to optimize its Salesforce instance to help the IT help desk team quickly resolve queued Case. The requirements include:
* The ability to view their Case queue while working a particular Case.
* A persistent place to create Notes.
Which two Salesforce configuration features should be recommended?
Choose 2 answers

A. List View - Split View
B. Dynamic Forms
C. Activity Timeline
D. Docked Utility Bar

Question 5

A UX Designer wants to adopt scalability and consistency by no longer hard-coding values in designs, such as hex values for colors and pixel values for spacing.
What should be used or created to leverage named entities that apply design attributes to components and applications?

A. Utility Classes
B. Design Tokens
C. Design Patterns

Solutions: