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HP HP2-N48 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Business Needs Analysis | - Mapping business requirements to SaaS solutions - Competitive positioning and differentiation - Identifying customer challenges |
| Topic 2: Deployment and Support Considerations | - Service delivery and customer success - Implementation lifecycle overview - Support, maintenance, and renewal considerations |
| Topic 3: Sales Methodology and Opportunity Management | - Building value propositions and ROI discussions - Consultative selling techniques - Handling objections and competitive scenarios |
| Topic 4: HP SaaS Solution Positioning | - Integration with HP software portfolio - Key features and benefits - Licensing and subscription models |
| Topic 5: HP SaaS Portfolio Overview | - HP SaaS solution portfolio - Business value of SaaS offerings - HP Software-as-a-Service strategy |
HP Selling HP SaaS Solutions Sample Questions:
Question 1
How can the email notification options be modified for all customers' users?
A. by asking the SOC to change permission for each user on the account
B. by sending an email message to saas-support(5)hp.com with the text "admin request" in the subject line
C. by opening a ticket from the HP Software Support website (support.openview.hp.com)
D. by editing the user account settings in the "Manage Users'" feature on the Pronq Portal
Question 2
Which solution discipline is available on premise only?
A. Application Lifecycle Management
B. Data Center Automation
C. Portfolio and Application Portfolio Management
D. IT Service and Operations Management
Question 3
What is the role of the partner organization's Success Manager?
A. consultant on architecture questions
B. product specialist
C. primary support contact
D. liaison between HP SaaS and the partner organization
Question 4
What are the criteria needed to develop an HP SaaS quote? (Select three.)
A. HP SaaS solution offering
B. customer decision date
C. amount of latest support contract
D. implementation hours
E. quantity
F. duration of term
Question 5
What is the provisioning timescale for each SaaS offering?
A. two hours from time of order being received by HP SaaS
B. ten days from date of order being received by HP SaaS
C. one day from date of order being received by HP SaaS
D. as specified in the corresponding solution data sheet
Solutions:
| Question 1 Answer: D | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: A,D,F | Question 5 Answer: B |
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