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HP HP2-N49 Exam Syllabus Topics:

HP Selling HP Business Service Management Solutions Sample Questions:

1. In addition to the director of operations, which personas should a salesperson include as key influences when discussing an HP Operations Bridge solution? (Select three.)

A) director of performance testing
B) LOB manager for applications support
C) director of quality assurance
D) director of service management
E) mobile applications administrator
F) director of distributed systems

2. Which HP BSM persona is most likely to manage subject matter experts that make up the network and application monitoring teams?

A) VP of operations
B) director of service management
C) director of distributed systems
D) director of applications support

3. With which persona should a salesperson discuss performance and availability of cloud, virtual and hybrid environments?

A) director of applications monitoring
B) director of performance testing
C) director of mobile applications
D) director of service management

4. What measures do senior IT management roles use to gauge the impact that a BSM solution is having with respect to their strategy for improvements in IT processes and providing a positive impact to the business? (Select three.)

A) return on investment
B) operational and capital expense reduction
C) vendor and tool consolidation
D) reduction in event rates
E) lowering total cost of ownership
F) assured IT Infrastructure uptime

5. Which functional solution from HP BSM provides the capability to capture and measure metrics about users' performance and experience with a business service?

A) Operations Intelligence/Analytics
B) Application Performance Management
C) Infrastructure Management
D) Operations Bridge

Solutions: