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HP HP2-B110 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solutions, Services and Business Growth | 15% | - Building Long-Term Customer Relationships - Supplies Lifecycle Management - HP Instant Ink and Subscription Models |
| Topic 2: Customer Needs and Sales Strategy | 25% | - Identifying Customer Printing Requirements - Demonstrating Quality, Reliability and Security - Value Proposition and Cost-per-Page Analysis |
| Topic 3: Product Portfolio and Compatibility | 25% | - Paper and Specialty Media - Ink Cartridges and Toner Cartridges - Matching Supplies to Printer Models - Maintenance Kits and Accessories |
| Topic 4: HP Imaging and Printing Supplies Overview | 20% | - HP Original vs. Non-HP Supplies - Supply Technology and Innovation - Environmental and Sustainability Benefits |
| Topic 5: Handling Objections and Competitive Positioning | 15% | - Addressing Cost Concerns - Countering Third-Party Supply Claims - Warranty and Legal Considerations |
HP Selling HP Imaging and Printing Supplies Sample Questions:
Question 1
What is meant by a "Clone Cartridge"?
A. A one-to-one copy of an HP cartridge that comes in HP packaging
B. A newly manufactured cartridge that is not manufactured by HP or with any HP parts or ink/toner, but still designed to work in an HP printer
C. A non-HP cartridge that comes in a packing intended to mislead the customer to believe it is an HP original
D. High quality remanufactured cartridge that comes with HP Original toner or ink
Question 2
According to the 2013 Spencer Lab laser study, approximately what percent of non-HP toner cartridges had problems?
A. 50%
B. 30%
C. 90%
D. 70%
Question 3
Where would you find details of the storage conditions for an HP LaserJet Cartridge?
A. They are printed on the cartridge.
B. They are written on the print cartridge box
C. They are in the printer manual
D. They are listed at www.hp.com/storageconditions.
Question 4
Which type of customer are OfficeJet Pro XL cartridges targeted toward?
A. Customers with very high workgroup print needs that require WebjetAdmin manageability
B. Customers who need professional and manageable color for proof printing
C. Customers with high individual print usage who need low operating costs
D. Customers who need a maximum flexibility for color cartridge yields
Question 5
Why should you use genuine HP supplies if you have an HP printer?
A. For native driver support
B. For faster print speeds
C. For reliable, trouble-free printing
D. For access to HP e-Print
Solutions:
| Question 1 Answer: B | Question 2 Answer: A | Question 3 Answer: B | Question 4 Answer: D | Question 5 Answer: C |
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