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HP Selling HP Printing and Personal Systems Hardware Sample Questions:

1. A customer tells you that they knocked over a glass of water onto their Notebook and need a replacement, as is not working anymore. Which feature should you turn into a benefit for the customer?

A) HP DuraFinish
B) business-rugged magnesium chassis
C) spill resistant keyboard
D) HP DisplaySafe frame

2. What is a benefit of HP Page Lift?

A) a cloud document management solution
B) a truly secure solution for scanning
C) the ability to print remotely
D) automatically enhanced documents or images

3. Within a company, what does a typical user want from a mobile device7 (Select two.)

A) latest technology
B) easy to centrally manage
C) cheap purchasing price
D) sleek and thin design
E) global availability
F) easy deployment

4. Why does HP routinely test over 300 different paper types from around the planet?

A) To find out what the Recommended Monthly Print Volume (RMPV) will be
B) To check on the competition
C) To rebrand them HP
D) To ensure that no matter where the customer buys their paper from, their printer will perform as reliably as possible

5. A customer is looking to combine the functionality of a variety of devices in one space-saving device. What should you recommend?

A) an HP Flow Scanner
B) any HP small workteam printer
C) an HP multifunction printer
D) HP Quick Sets

Solutions: