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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

Question 1

Which of the following statements is CORRECT?

A. Where Business Continuity Management is established, business continuity considerations should form the focus for IT Service Continuity Management
B. IT Service Continuity Management can only take place once Business Continuity Management has been established
C. IT Service Continuity Management is not required when IT is outsourced to a third party provider
D. Business Continuity Management and IT Service Continuity Management must be established at the same time

Question 2

Which of the following activities is performed by application management?

A. Deciding who the vendor of the storage devices will be
B. Defining where the vendor of an application should be located
C. Ensuring that the required functionality is available to achieve the required business outcome
D. Agreeing the service levels for the service supported by the application

Question 3

Which of these statements about Resources and Capabilities is CORRECT?

A. Neither Capabilities nor Resources are types of Service Asset
B. Resources are types of Service Asset and Capabilities are not
C. Resources and Capabilities are both types of Service Asset
D. Capabilities are types of Service Asset and Resources are not

Question 4

Which of the following is NOT a characteristic of a process?

A. It is measurable
B. Responds to specific events
C. A method of structuring an organization
D. Delivers specific results

Question 5

Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?

A. Applications and Infrastructure
B. Resources and Capabilities
C. Utility and Warranty
D. Services and Infrastructure

Solutions: