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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

Question 1

Which of the following activities are carried out in the "Where do we want to be?" step of the continual service improvement (CSI) model / approach?

A. Implementing service and process improvements
B. Creating a baseline
C. Reviewing measurable improvements
D. Defining measurable targets

Question 2

Which core publication will you find detailed descriptions of service catalog management, information security and support management?

A. Service transition
B. Service design
C. Service operation
D. Service strategy

Question 3

Which of the following statements about incident reporting and logging is CORRECT?

A. Incidents can be reported by anyone who detects a disruption or potential disruption to normal service
B. All calls to the service desk must be logged as incidents
C. Incidents can only be reported by users
D. Incidents reported by technical staff must also be logged as problems

Question 4

Which of the following is NOT an aim of the Change Management process?

A. Overall business risk is optimized
B. All changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration Management system
C. All budgets and expenditures are accounted for
D. Standardized methods and procedures are used for efficient and prompt handling of all Changes

Question 5

When can a Known Error record be raised?
1.At any time it would be useful to do so
2.After the permanent solution has been implemented

A. 2 only
B. Neither of the above
C. 1 only
D. Both of the above

Solutions: