ITILFNDv5 exam dumps

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  • Exam Code: ITILFNDv5
  • Exam Name: ITIL Foundation (Version 5)
  • No. of Questions: 143 Questions and Answers
  • Updated: Oct 06, 2026

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  • Total Questions: 143
  • Updated on: Oct 06, 2026
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  • Total Questions: 143
  • Updated on: Oct 06, 2026
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  • Total Questions: 143
  • Updated on: Oct 06, 2026
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Peoplecert ITILFNDv5 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Digital Product and Service Management Concepts18%- Service relationships: provider, consumer, partners
- Value co-creation and stakeholder collaboration
- Key definitions: product, service, value, outcome, cost, risk, utility, warranty
Topic 2: ITIL Value System20%- Guiding Principles (7 principles and application)
- Management Practices overview
- Governance
- Continual improvement
- Service Value Chain activities
Topic 3: Product and Service Lifecycle17%- Iterative and flexible application
- Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire
Topic 4: ITIL Management Practices28%- Technical Management Practices
  • 1. Deployment management
    • 2. Software development and management
      - General Management Practices
      • 1. Relationship management
        • 2. Strategy management
          • 3. Portfolio management
            - Service Management Practices
            • 1. Service level management
              • 2. Change enablement
                • 3. Problem management
                  • 4. Incident management
                    Topic 5: Four Dimensions of Product and Service Management17%- Partners and Suppliers
                    - Organizations and People
                    - Value Streams and Processes
                    - Holistic approach and interdependencies
                    - Information and Technology

                    Peoplecert ITIL Foundation (Version 5) Sample Questions:

                    Which statement regarding a partnership relationship is TRUE?

                    • A. It focuses mainly on operational efficiency and uses standardized contracts
                    • B. It focuses on operational and tactical level not on strategic level
                    • C. It involves bespoke services with a focus on innovation and growth
                    • D. It provides commercial off-the-shelf services for a wide range of consumers
                    Reveal Solution  Discussion  0

                    Correct Answer: C  🗳️

                    Explanation: Only visible for PrepAwayETE members. You can sign-up / login (it's free).

                    What is a product prototype?

                    • A. A finalized product specification approved for development
                    • B. A request that triggers an agreed service action
                    • C. An initial version of a product demonstrating its basic form and functionality
                    • D. The process of releasing new or updated products to users
                    Reveal Solution  Discussion  0

                    Correct Answer: C  🗳️

                    Explanation: Only visible for PrepAwayETE members. You can sign-up / login (it's free).

                    Which of the following describes a sponsor within a consumer organization?

                    • A. The role that authorizes the budget for service consumption
                    • B. A person or group that has its own functions and authorities
                    • C. A person or group that authorizes a change
                    • D. The role that defines the requirements for a service
                    Reveal Solution  Discussion  0

                    Correct Answer: A  🗳️

                    Explanation: Only visible for PrepAwayETE members. You can sign-up / login (it's free).

                    What does a product specification primarily describe?

                    • A. Critical aspects, requirements, and characteristics of a product
                    • B. The initial creation used for testing a product's design
                    • C. The process of merging code into a central repository
                    • D. The ability of a system to remain operational
                    Reveal Solution  Discussion  0

                    Correct Answer: A  🗳️

                    Explanation: Only visible for PrepAwayETE members. You can sign-up / login (it's free).

                    A team is gathering customer feedback and measuring current service response times to understand its existing performance. Which step of the continual improvement model does this activity represent?

                    • A. What is the vision?
                    • B. Take action
                    • C. Where are we now?
                    • D. Where do we want to be?
                    Reveal Solution  Discussion  0

                    Correct Answer: C  🗳️

                    Explanation: Only visible for PrepAwayETE members. You can sign-up / login (it's free).

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