CIS-ITSM exam dumps

ServiceNow CIS-ITSM Value Package

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  • Exam Code: CIS-ITSM
  • Exam Name: Certified Implementation Specialist - IT Service Management
  • No. of Questions: 205 Questions and Answers
  • Updated: Oct 19, 2026

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ServiceNow CIS-ITSM Exam Overview:

Certification Vendor:ServiceNow
Exam Name:Certified Implementation Specialist - IT Service Management (CIS-ITSM)
Exam Number:CIS-ITSM
Exam Duration:90 minutes
Exam Format:Scenario-based questions, Multiple Select (multiple answers), Multiple Choice (single answer)
Certificate Validity Period:2 years
Available Languages:English
Real Exam Qty:60
Exam Price:$450 USD
Passing Score:Approx 70% (scaled scoring, may vary slightly)
Related Certifications:Certified Implementation Specialist - IT Operations Management
Certified Implementation Specialist - Data Foundations (CMDB & CSDM)
ServiceNow Certified System Administrator
Recommended Training:CIS-ITSM Official Blueprint & Study Guide
ServiceNow ITSM Implementation Training
Exam Registration:ServiceNow Learning Portal
Pearson VUE
Sample Questions: DOWNLOAD DEMO
Exam Way:Online proctored (OnVUE) or in-person at authorized Pearson VUE test centers
Pre Condition:Must hold Certified Implementation Specialist - Data Foundations (CMDB & CSDM); recommended 6 months ServiceNow platform experience + 6 months implementation experience
Official Syllabus URL:https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-it-service-management?id=kb_article_view&sysparm_article=KB0011560

ServiceNow CIS-ITSM Exam Syllabus Topics:

SectionWeightObjectives
Configuration Management Database (CMDB)5%- CMDB data model, classes, and relationships
- CI identification, reconciliation, and normalization
- CMDB integration with ITSM processes
Request Fulfillment & Service Catalog15%- Request lifecycle, approval, and fulfillment processes
- Service level agreements for requests
- Catalog variables, order guides, and workflows
- Service catalog design, items, and categories
Incident Management30%- Assignment rules, escalation, and notifications
- Incident lifecycle and process flow
- Configuration of incident properties, fields, and states
- Integration with CMDB and other ITSM modules
Integrations & Advanced Features10%- Integration between ITSM applications
- Platform features: Workflows, Notifications, Reporting
- Service Operations Workspace configuration
- Service Portfolio Management
Change Management20%- Change success measurement and reporting
- Change models, approval workflows, and policies
- Change types: Standard, Normal, Emergency
- Change scheduling, risk assessment, and implementation
Problem Management20%- Problem lifecycle, identification, and investigation
- Root cause analysis and documentation
- Known error and workaround management
- Problem resolution and closure processes

CIS-ITSM Exam Questions, Answered Without the Hype

ServiceNow Certified Implementation Specialist - IT Service Management is an official ServiceNow exam, catalogued under the code CIS-ITSM. Passing it earns you the Certified Implementation Specialist - IT Service Management certification at the Specialist level. It also connects with Certified Implementation Specialist - Data Foundations (CMDB & CSDM), ServiceNow Certified System Administrator, Certified Implementation Specialist - IT Operations Management. The credential carries the vendor's authority, which is why it keeps opening doors for the people who hold it.

Yes, and for every version. PrepAwayETE provides free demos of the ServiceNow Certified Implementation Specialist - IT Service Management material so you can compare the PDF, SOFT, and online formats before deciding. After purchase, updates are free for 365 days, and when your product expires you can extend the update service at a 50% discount.

ServiceNow Certified Implementation Specialist - IT Service Management gives you 60 questions inside 90 minutes. Rather than cramming mechanically, rehearse the pace actively: the PrepAwayETE SOFT engine teaches through timed exercises, so flagging, skipping, and returning become reflexes before exam day rather than improvisations during it.

Passing ServiceNow Certified Implementation Specialist - IT Service Management requires Approx 70% (scaled scoring, may vary slightly), and official registration costs $450 USD. Since every retake bills the full $450 USD again, the sensible sequence is practice first, book second. When your PrepAwayETE practice scores clear the requirement across repeated sessions, the exam stops being a gamble.

Must hold Certified Implementation Specialist - Data Foundations (CMDB & CSDM); recommended 6 months ServiceNow platform experience + 6 months implementation experience

Vendor rules change over time, so confirm the current conditions before registering on the official exam page.

Registration for ServiceNow Certified Implementation Specialist - IT Service Management is handled through the official channels below.

When scheduling, note that the exam is delivered Online proctored (OnVUE) or in-person at authorized Pearson VUE test centers.

ServiceNow recommends the following training for ServiceNow Certified Implementation Specialist - IT Service Management candidates.

Pair any training with the 205 practice questions in the PrepAwayETE CIS-ITSM package; active exercise is what makes learned material retrievable under exam pressure.

A 100% money-back guarantee covers you under stated conditions. Take the ServiceNow Certified Implementation Specialist - IT Service Management exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. You may instead exchange for two other exam products of equal value, free, keeping the update service on your original purchase.

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ServiceNow Certified Implementation Specialist - IT Service Management is divided into 6 official domains, led by Integrations & Advanced Features (10%), Problem Management (20%), and Request Fulfillment & Service Catalog (15%). The complete breakdown is above on this page; candidates who study the syllabus first waste the least time later.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions:

Which Change request fields are used in conflict detection? Choose 3 answers

  • A. Planned start date
  • B. Planned end date
  • C. CI Business criticality
  • D. Risk
  • E. Configuration item
Reveal Solution  Discussion  0

Correct Answer: A,B,E  🗳️

Your Problem Manager has a structured problem management process, which includes a final review of the solution implemented and of the data regarding incident reduction. When a problem is resolved, after implementing a fix, they want the Post Fix Review task to be automatically created and assigned to the Problem assignee.
What feature would you use to meet this requirement?

  • A. State Model
  • B. Flow Designer
  • C. Action Modeler
  • D. Task Creator
  • E. Workflow Dashboard
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for PrepAwayETE members. You can sign-up / login (it's free).

If the Assignment group is empty on an incident record what happens when an agent that is a member of multiple user groups clicks the Assign to the UI action?

  • A. The Assignment group field will not populate
  • B. An error is displayed indicating the agent must manually assign the incident
  • C. The Assignment group field automatically populates with the agent ' s primary group
  • D. The agent is prompted to select the Assignment group
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for PrepAwayETE members. You can sign-up / login (it's free).

A problem record is the Parent to what record?

  • A. Known Error
  • B. Problem Task
  • C. Related Incidents
  • D. Major Incident
  • E. Workaround
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for PrepAwayETE members. You can sign-up / login (it's free).

A manager wants to run a report on the Computer catalog items, to see how many requests are being made for the add on extra memory, as compared with those requiring only the base memory. How would you meet this requirement?

  • A. Build report on Catalog Item table, Group by Variables for Computer > Extra memory
  • B. Build report on SC Task table, Group by Variables for Computer > Extra memory
  • C. Build report on Request table, Group by Variables for Computer > Extra memory
  • D. Build report on Task table, Group by Variables for Computer > Extra memory
  • E. Build report on Requested Item table, Group by Variables for Computer > Extra memory
Reveal Solution  Discussion  0

Correct Answer: E  🗳️

Explanation: Only visible for PrepAwayETE members. You can sign-up / login (it's free).

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