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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

Question 1

Which is an approach to software development in which software can be released to production at any time after a decision is made by the team?

A. Continuous Integration
B. Continuous Delivery
C. Continuous Deployment
D. DevOps

Question 2

Which of the following is a necessity to a successful service level agreement (SLAs)?

A. Vague targets, such as those related to user experience, should be avoided
B. Base the SLA on system-based metrics that are useful to the service provider
C. The language and terms used in the SLA should be commonly understood by all parties
D. In order to promote consistent service, they should be carried forward, unchanged, from one year to the next

Question 3

What does a product specification primarily describe?

A. Critical aspects, requirements, and characteristics of a product
B. The initial creation used for testing a product's design
C. The process of merging code into a central repository
D. The ability of a system to remain operational

Question 4

Which ITIL concept includes governance, practices, and continual improvement?

A. The 'value streams and processes' dimension
B. The 'focus on value' ITIL Guiding Principle
C. The ITIL Value System
D. The 'deliver' and 'support' value chain activities

Question 5

Which element of the operating model refers to third parties contributing to value creation activities?

A. Partners and suppliers
B. Value chain
C. Value streams and processes
D. Organizations and people

Solutions: