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In 2026, keeping abreast of the times means studying on whatever device the moment offers. PrepAwayETE covers them all for the Microsoft Dynamics 365 Field Service Functional Consultant exam: 230 practice questions on paper, on Windows, and in any browser.
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Field Service Functional Consultant |
| Exam Number: | MB-240 |
| Exam Price: | $165 USD |
| Exam Duration: | 120 minutes |
| Related Certifications: | Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate |
| Certificate Validity Period: | 1 year (renewable via free assessment on Microsoft Learn) |
| Passing Score: | 700 (out of 1000) |
| Available Languages: | Spanish, Japanese, French, English, German, Chinese (Simplified), Italian, Portuguese (Brazil) |
| Exam Format: | Case studies, Drag-and-drop, Multiple choice, Active screen, Build list |
| Real Exam Qty: | 40–60 |
| Recommended Training: | Instructor-led Training: Dynamics 365 Field Service Functional Consultant Microsoft Learn: Dynamics 365 Field Service Learning Path |
| Exam Registration: | Pearson VUE Registration Microsoft Learn Exam Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or Onsite at authorized test centers |
| Pre Condition: | No mandatory prerequisites; recommended experience: 1–2 years working with Dynamics 365 Field Service, understanding of field service processes, resource management, and service lifecycle |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-240/ |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure field service applications | 20–25% | - Configure core settings and administration areas - Configure resources, resource types, and resource roles - Configure incident types, service tasks, and products - Configure service agreements, booking rules, and settings |
| Topic 2: Schedule and dispatch work orders | 15–20% | - Use schedule board, schedule assistant, and resource optimization - Manage bookings, resource availability, and conflicts - Configure and use resource scheduling optimization (RSO) - Configure scheduling parameters, booking statuses, and requirements |
| Topic 3: Implement Microsoft Power Platform | 5–10% | - Configure and use connected field service and IoT features - Integrate with Power Apps, Power Automate, and Power BI - Extend functionality with customizations and solutions |
| Topic 4: Manage the Field Service mobile app | 5–10% | - Install, configure, and deploy mobile app - Manage mobile user access, security, and synchronization - Customize mobile forms, views, and offline capabilities |
| Topic 5: Manage inventory and purchasing | 5–10% | - Manage purchasing, purchase orders, and vendor returns - Configure inventory settings, warehouses, and product catalog - Process inventory transactions: receive, transfer, adjust, and consume |
| Topic 6: Manage work orders and customer assets | 25–30% | - Manage customer assets, asset hierarchies, and service history - Manage work order products, services, and skills requirements - Create and manage work orders, work order types, and statuses - Process work order lifecycle: creation, assignment, completion, and closure |
Microsoft recommends these training resources for the Microsoft Dynamics 365 Field Service Functional Consultant exam:
Follow the training with steady self-testing — the 230 practice questions from PrepAwayETE help you apply theory and fill any gaps the training leaves.
The Microsoft Dynamics 365 Field Service Functional Consultant exam contains 40–60 to complete within 120 minutes. Timed simulation in the PrepAwayETE Desktop Test Engine teaches that rhythm before exam day does.
The official Microsoft Dynamics 365 Field Service Functional Consultant outline defines 6 domains. The leading three are Schedule and dispatch work orders (15–20%), Manage inventory and purchasing (5–10%), and Implement Microsoft Power Platform (5–10%). The full list is in the topics section above, and PrepAwayETE's 230 practice questions cover each one.
The MB-240 exam is a Microsoft certification exam validating the Microsoft Dynamics 365 Field Service Functional Consultant syllabus shown above. It belongs to these credential paths: Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate. Earning the credential in 2026 can strengthen a career, and PrepAwayETE prepares candidates with 230 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.
Online proctored or Onsite at authorized test centers Register for the Microsoft Dynamics 365 Field Service Functional Consultant exam through these official channels:
After booking, PrepAwayETE delivers your practice questions within 1 minute — preparation starts the same day.
The Microsoft Dynamics 365 Field Service Functional Consultant exam requires 700 (out of 1000) to pass, and registration costs $165 USD. A failed attempt means paying the same fee again — a readiness check with the PrepAwayETE engines before booking is the cheaper option.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. Download the demo first, experience the materials, and choose the format you like best — all 230 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
PrepAwayETE issues a full refund if you take the Microsoft Dynamics 365 Field Service Functional Consultant exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
No mandatory prerequisites; recommended experience: 1–2 years working with Dynamics 365 Field Service, understanding of field service processes, resource management, and service lifecycle Since requirements change over time, confirm the latest on the official Microsoft exam page before scheduling.
You are implementing a Microsoft Dynamics 365 Field Service solution for a client. The client is overwhelmed with all the options available in the original site map, but may want to revert back to the original site map in the future.
The client wants one group called " My Work " with work orders, schedule board, accounts, contacts, and assets included. What should you do before saving and publishing the model-driven app?
Correct Answer: B 🗳️
You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. However this resource must be available to be scheduled for other accounts.
Solution: You select the resource in the Restricted Resources field within the Schedule Assistant filter every time you book a work order for Adventure Works. Does this meet the goal?
Correct Answer: A 🗳️
You are implementing Microsoft Dynamics 365 Field Service.
Your organization is using the Dynamics 365 Field Service mobile app as a standalone application. There are no integrations planned for the first year. You realize all the products in the Main Warehouse have product inventory records, however, the quantity On Hand for all are set to 0.
You need to update the quantity on hand of all the products within the Main Warehouse.
What should you do?
Correct Answer: B 🗳️
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create Business Closures.
5) Create Bookable Resources with Hourly Rates.
Does this meet the goal?
Correct Answer: A 🗳️
Your organization uses Dynamics 365 Field Service.
The organization wants you to set up process steps checklists for technicians to follow when completing work orders in the field. What should you do?
Correct Answer: A 🗳️
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