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Candidates who take the MB-240 exam will be tested on their ability to configure and manage Dynamics 365 Field Service applications, including customer assets, schedules, and resource allocation. They will also need to demonstrate their knowledge of service agreements, work orders, and service tasks, as well as their ability to manage inventory and purchasing. Additionally, the exam will test the candidate's understanding of how to use the Dynamics 365 Field Service mobile application to complete work orders and perform field service tasks.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
These are following steps for registering the MB-240: Microsoft Dynamics 365 for Field Service exam.
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| Section | Weight | Objectives |
|---|---|---|
| Manage Inventory and Procurement (15-20%) | 15-20% | - Configure product inventory and item associations - Process purchase orders and returns - Configure warehouse and inventory settings - Handle inventory adjustments and transfers - Manage inventory levels and stock locations |
| Manage Asset and Connected Field Service (5-10%) | 5-10% | - Configure IoT integrations and alerts - Process IoT alerts and work order creation - Manage asset IoT connections and monitoring - Implement connected field service scenarios |
| Manage Work Orders (20-25%) | 20-25% | - Create and manage work orders - Manage work order reporting and analytics - Configure work order lifecycle and statuses - Handle work order incidents and resolutions - Process work order inspections and recommendations - Manage work order products, services, and notes |
| Scheduling and Dispatch (20-25%) | 20-25% | - Configure map view and route optimization - Handle scheduling conflicts and rescheduling - Configure schedule board and board features - Optimize schedules using resource scheduling optimization - Manage scheduling options and requirements - Schedule work orders using various methods |
| Manage Field Service Mobile Application (10-15%) | 10-15% | - Configure resource and technician mobile experiences - Manage mobile forms and workflows - Configure Field Service Mobile app settings - Handle offline capabilities and synchronization |
| Configure Field Service (20-25%) | 20-25% | - Configure Field Service organizations and structures - Configure pricing, billing, and cost entities - Set up and configure customer assets - Configure scheduling configurations and booking setup - Configure work order types and incident types - Implement security roles and field service settings - Set up and configure resource characteristics and skills |
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