SAP C-C4H510-21 Premium Exam Engine pdf - Download Free Updated 119 Questions
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NEW QUESTION 56
Which option do you have to mark a field as mandatory?
- A. Disable personalization settings
- B. Maintenance of access restrictions in the business role
- C. Use Key user tool adaptation
- D. Page layout configuration
Answer: C
NEW QUESTION 57
Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.
- A. Service Notification
- B. Service Contract Management
- C. Registered Products and Installed Bases
- D. Sales Contact
Answer: A,B
NEW QUESTION 58
Which feature is used to limit values in a drop-down list?
- A. Personalization
- B. Code list restriction
- C. Adaptation
- D. Extension fields
Answer: B
NEW QUESTION 59
Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.
- A. Scope registered products
- B. Purchase a license for the registered product
- C. Maintain the installed base
- D. Maintain number ranges for customers
Answer: A,D
NEW QUESTION 60
Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.
- A. CTI Client Adapter
- B. CTI Desktop pane
- C. Live Activity pane
- D. CTI Client pane
Answer: A,C
NEW QUESTION 61
Which service objects can you assign to an installed base? Note: There are 2 correct answers to this question.
- A. Maintenance plan
- B. Visit
- C. Ticket
- D. Contract
Answer: C,D
NEW QUESTION 62
Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.
- A. Maintenance plan
- B. Working calendar
- C. Operating hours
- D. Service contract
Answer: C,D
NEW QUESTION 63
Which of the following applies to time recording? Note: There are 3 correct answers to this question.
- A. Automatic time recording can be done by clicking "Start recording" and "Stop recording".
- B. You can activate Microsoft Outlook integration for time recording.
- C. Code list restrictions are not possible for the Time Type field.
- D. Time recording can be done online or in offline mode.
- E. Time sheets can be submitted for approval.
Answer: A,D,E
NEW QUESTION 64
When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?
- A. Service warranty
- B. Registered product
- C. Installed base
- D. Service contract
Answer: B
NEW QUESTION 65
What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct answers to this question.
- A. Set scoping questions and outgoing e-mail details in fine-tuning.
- B. Set up service categories and service catalogs.
- C. Create an e-mail template for responses.
- D. Create an account with the e-mail address of the customer.
- E. Configure the e-mail address in the communication channel.
Answer: A,D,E
NEW QUESTION 66
Which fields can be determined by using Service Level Agreements? Note: There are 2 correct answers to this question.
- A. Status
- B. Service category
- C. Service level of incoming tickets
- D. Ticket due date
Answer: A,B
NEW QUESTION 67
Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.
- A. Contract
- B. Installed base
- C. Product
- D. Customer
Answer: C,D
NEW QUESTION 68
What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.
- A. Determining service level assignments
- B. Controlling responsibility
- C. Determining fine-tuning settings
- D. Controlling validity of the service catalog
- E. Reporting
Answer: A,D,E
NEW QUESTION 69
Depending on defined conditions, the status of the ticket needs to be set to escalated. Which tool is suitable for this?
- A. Activity planner
- B. Workflow rule
- C. Visit planner
- D. Activity list
Answer: B
NEW QUESTION 70
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.
- A. Define a multi-step approval process.
- B. Execute an action for grouping tickets.
- C. Use the Subticket tabstrip to add a ticket.
- D. Maintain the ticket hierarchy.
- E. Select the relevant scoping item.
Answer: C,D,E
NEW QUESTION 71
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