New 2023 Realistic Free SAP C-C4H510-21 Exam Dump Questions and Answer
C-C4H510-21 Practice Test Engine: Try These 119 Exam Questions
NEW QUESTION # 56
What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.
- A. Reporting
- B. Controlling responsibility
- C. Controlling validity of the service catalog
- D. Determining fine-tuning settings
- E. Determining service level assignments
Answer: A,C,E
NEW QUESTION # 57
Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.
- A. Product
- B. Customer
- C. Installed base
- D. Contract
Answer: A,B
NEW QUESTION # 58
Which best practice actions are suggested for incident management? Note: There are 3 correct answers to this question.
- A. Check for solutions in the Help Center.
- B. Report the incident from the screen in which the issue occurs.
- C. Always create the incident with medium priority and adjust it later if applicable.
- D. Always include step-by-step instructions on how to recreate the issue.
- E. Keep the incident lightweight and use screenshots only if it is necessary.
Answer: A,B,D
NEW QUESTION # 59
Which service objects can you assign to an installed base? Note: There are 2 correct answers to this question.
- A. Contract
- B. Ticket
- C. Maintenance plan
- D. Visit
Answer: A,B
NEW QUESTION # 60
Which of the following steps are recommended to upload data into SAP Service Cloud through the Data Workbench?
Note: There are 2 correct answers to this question.
- A. Save the file in XML
- B. Map the data fields with the offered data fields in the migration template.
- C. Schedule an MORO Job.
- D. Download the migration template.
Answer: B,C
NEW QUESTION # 61
Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?
- A. Countries, data workbench, form templates
- B. Countries, business processes, integrations
- C. Countries, workflow rules, integrations
- D. Countries, business processes, business users
Answer: B
NEW QUESTION # 62
Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.
- A. Set the write access to restricted.
- B. Set the access rights to edit.
- C. Set the read and write access to restricted.
- D. Set the access rights to display.
- E. Set the read access to restricted.
Answer: A,C,E
NEW QUESTION # 63
Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.
- A. Contract
- B. Ticket
- C. Maintenance plan
- D. Visit
Answer: A,B
NEW QUESTION # 64
A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed.
Which option should you enable on the ticket template to avoid creation of multiple tickets?
- A. Consider maintenance plan condition
- B. Consider delay
- C. Consider ticket resolved on date
- D. Consider contract status
Answer: C
NEW QUESTION # 65
Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?
- A. Routing rules
- B. Templates
- C. Knowledge base
- D. Workflow rules
Answer: B
NEW QUESTION # 66
You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?
- A. Switch from channel type B2C to B2B.
- B. Switch from channel direction outbound to inbound.
- C. Switch from channel type B2B to B2C.
- D. Switch from channel direction inbound to outbound.
Answer: C
NEW QUESTION # 67
Which objects can be used within ticket creation to automatically determine the registered product?
- A. Warranty
- B. Installed Base
- C. Product
- D. Installation Point
Answer: C
NEW QUESTION # 68
Which type of categories can be used in the service catalog? Note: There are 3 correct answers to this question.
- A. Cause category
- B. Service category
- C. Warranty category
- D. Incident category
- E. Maintenance category
Answer: A,B,D
NEW QUESTION # 69
Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.
- A. Installed Base
- B. Service Category
- C. Ticket ID
- D. Priority
- E. Ticket Type
Answer: B,D,E
NEW QUESTION # 70
For which element do you maintain attributes such as password and security policy?
- A. Business role
- B. Service agent
- C. Employee
- D. Business user
Answer: D
NEW QUESTION # 71
Which of the following scoping questions needs to be flagged to enable automatic ticket creation based on incoming e-mails?
- A. Do you want to download an add-in for Microsoft Outlook?
- B. Do you want to enable agents to respond to tickets using an external e-mail client?
- C. Do you want to enable internal memos for tickets?
- D. Do you want to support e-mail channels for corporate accounts?
Answer: D
NEW QUESTION # 72
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.
- A. Custom reports
- B. Standard reports
- C. Inner join data sources
- D. Web service message monitoring
- E. Interactive dashboards
Answer: A,B,D
NEW QUESTION # 73
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.
- A. Fine-tuning is the process of generating the activity list by answering questions about which business processes will
- B. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
- C. Scoping is automatically generated by the system based on your fine-tuning decisions.
- D. The activity list is automatically generated by the system based on your scoping decisions.
Answer: D
Explanation:
implemented.
NEW QUESTION # 74
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