Salesforce Community-Cloud-Consultant Practice Verified Answers - Pass Your Exams For Sure! [2021]
Valid Way To Pass Salesforce Community Cloud's Community-Cloud-Consultant Exam
NEW QUESTION 109
Universal Containers is launching a support Community with the following requirements:* The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.* The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.* They have 50 Salesforce Live Agent Licenses provisioned in their org. Which two actions should the Salesforce Admin take to meet these requirements? Choose 2 answers
- A. Add a custom Live Agent Lightning component
- B. Configure Live Agent in the Salesforce org
- C. Enable Live Agent in Community Settings
- D. Set up Live Agent in Community Management
Answer: B,C
NEW QUESTION 110
What permission(s) would you assign a community manager?
- A. Manage Portals
- B. Setup and Create Portals
- C. Create and Setup Communities
- D. Communities Administrator
- E. Manage Community Settings
Answer: E
NEW QUESTION 111
Universal Containers needs to provide public access to some Knowledge articles in the Community. Articles are associated to the Public Knowledge Base channel, but are NOT visible in the Community.
How should the Salesforce Admin troubleshoot this issue?
- A. Enable public access for the Community in Setup and the Guest User profile.
- B. Create a new data category specifically for Guest Users to display articles.
- C. Check the Article type permissions on the Guest User profile.
- D. Create a Featured Topic in the Community Builder to display articles.
Answer: C
NEW QUESTION 112
Universal Containers adds e -commerce capability to its Community built on the Napili template.They track customer shipments in a Salesforce custom object.How should the Salesforce Admin expose customer shipment data in Community Builder?
- A. Clone an object page and associate it to the Shipment object
- B. Create an object page associated to the Shipment object.
- C. Clone a standard page and associate it he Shipment object.
Answer: B
NEW QUESTION 113
Universal Containers builds a self-service Community. They need to delegate moderation activities (e.g. removing flags) as well as editing and deleting content to certain members.
Which two things should the Salesforce Admin do to meet this requirement? Choose 2 answers.
- A. Assign the "Moderate Communities Files" permission to these members.
- B. Activate a moderation rule for certain members.
- C. Activate "Allow Members to Flag" for certain members.
Answer: B,C
NEW QUESTION 114
Universal Containers (UC) just went live with a new Customer Community. UC wants to automatically create Community users for related contacts when a new business opportunity is marked as closed won.
Which approach should the Community Cloud consultant recommended to accomplish this?
Select one or more of the following:
- A. Use a workflow rule to create a task for the administrator with a list of contacts that should be users
- B. Usea schedule report that alerts the Salesforce administrator of the new contacts
- C. Use a trigger to create Community users forall related contacts on the account
- D. Send an email to the administrator when the opportunity is marked closed won so they can create users
Answer: C
NEW QUESTION 115
Regional Containers want to ensure any Community members without Community contributions are moderated by the Community Manager, how would this requirement be implemented?
- A. Use a Community Moderation Rule
- B. Define Community Member Criteria
- C. Download the Advanced Community Moderation lightning component and configure it in the Community Builder
- D. Leverage the Community Cloud Moderation API with APEX
Answer: B
NEW QUESTION 116
Universal Containers builds their customer Community on Customer Service Templates. They create several recommendations that are visible on the home page, including one for their annual conference event. After the event, the Salesforce Admin needs to remove the event recommendation.
Where should the Salesforce Admin delete the recommendation?
- A. From the Community Workspaces
- B. From the Community Builder
- C. From the Community site
- D. From the All Communities setup page
Answer: A
NEW QUESTION 117
Universal Containers is experiencing an increase in spam in their Community. The Community Manager needs to put in some pre-moderation rules to be alerted when multiple posts occur from the same user over a short period of time.
What should the Community Manager do to meet this requirement?
- A. Grant the "Moderate Communities Feed" permission to Community members so they can flag content.
- B. Create a rate rule and apply it to posts with newly registered members as the criteria.
- C. Activate a content rule to flag member-generated content with a Review Moderation action.
- D. Grant the "Community Moderator" permission to allow access to view engagement reports.
Answer: C
NEW QUESTION 118
During a recent review of their partner Community, the Director of Marketing has concerns about the look and feel of the Community template they are using.
Which two individual actions should a Community Cloud consultant recommend to address this issue?
- A. Implement a custom theme for the Community
- B. Install a lightning Bolt template the AppExchange
- C. Build Visualforce pages and apply custom CSS
- D. Build custom HTML pages according to marketing specifications
Answer: A
NEW QUESTION 119
Universal Containers needs to build a Community for their customers. Thefollowing security requirements must be met: * Customers can access their accounts. invoices. and orders. * An account is associated to only one individual. * A few customers who act as partners need access to individual accounts. * Customers can NOT see each Other's data unless is explicitly granted. Which option fulfills the requirements?
- A. User PersonAccount, Customers Community License. and Sharing Set.
- B. User Customers Account. Customer Community Plus License. and sharing rules.
- C. User Person Account. Customers Community Plus License. and Super User access
- D. Customers Account. Customer Community License. and sharing rules.
Answer: A
NEW QUESTION 120
Universal Containers has created a new Lightning Community in the sandbox using the Partner Central template. The Partner Community is built using standard Lightning Components, custom Lightning Components, and object pages.
What should the Administrator use to migrate changes from sandbox to production?
- A. Template export
- B. Change sets
- C. Metadata API
- D. Force.com IDE
Answer: B
NEW QUESTION 121
Universal Containers needs to use capabilities in Salesforce Communities to enable Social Sign-on for their customers. What should the Salesforce Admin do to enable users to use their Social Sign-on?
- A. Configure Community Sign -on at the social web site to make sure the user is authenticated and provided access
- B. Set up the authentication provider for Social sites and add the Social Sign -on component to the login page
- C. Enable Social Sign -on in the Community management preferences menu
- D. Create a custom login page with Social Sign -on capabilities, including authentication providers
Answer: B
NEW QUESTION 122
Universal Containers will be implementing several Communities, and wants to ensure login uniqueness.
Which set of licence types will enforce username uniqueness across all Salesforce organisations and Communities?
- A. Lightning External Apps Plus and Lightning External Apps
- B. Customer Community and Partner Community
- C. Customer Community, Customer Community Plus, and Lightning External Apps
- D. Partner Community and Lighting External Apps Plus
Answer: C
NEW QUESTION 123
Universal Containers needs their channel partners to collaborate on opportunities within their new partner Community based on the Napili template. What is the recommended way to accomplish this task?
- A. Create a page layout for leads and assign it to those profiles that have access to the Community
- B. Add Opportunities as a Salesforce Object in the Navigation Menu
- C. Create a Visualforce page for Opportunities and add the page as a Navigation Menu item
- D. Create a Detail page for invoices and add the page as a Navigation Menu item
Answer: B
NEW QUESTION 124
A Salesforce Admin added a Recommendation component in the Community Builder. The Page displays correctly in the Community Builder. However, the Recommendation component does NOT display in the Community.
What is the most likely cause of this issue?
- A. NO recommendation exist for this Community.
- B. The page changes with the recommendation component have NOT been published.
- C. Members do NOT have permissions to see recommendations in the Community.
- D. Recommendation is NOT enabled for the community.
Answer: B
NEW QUESTION 125
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