Free SAP C_C4H51_2405 Test Practice Test Questions Exam Dumps [Q41-Q59]

Free SAP C_C4H51_2405 Test Practice Test Questions Exam Dumps

Prepare Top SAP C_C4H51_2405 Exam Audio Study Guide Practice Questions Edition

SAP C_C4H51_2405 Exam Syllabus Topics:

Topic	Details
Topic 1	Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 2	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 3	Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
Topic 4	Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 5	Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.

 

NEW QUESTION # 41
Which object can you assign to a ticket template when you are using maintenance plans?

• A. Reference date
• B. Registered product
• C. Service category
• D. Maintenance plan condition

Answer: C

NEW QUESTION # 42
Which objects and settings can be used to determine a service ticket processing team? Note: There are 2 correct answers to this question.

• A. Party roles
• B. SLA Determination
• C. Determination of involved parties
• D. Delegation rules

Answer: A,C

NEW QUESTION # 43
Which settings can you control for the email channel setup? Note: There are 3 correct answers to this question.

• A. Ticket type
• B. Channel direction
• C. Mashup service
• D. Notification type
• E. Channel type

Answer: B,D,E

NEW QUESTION # 44
You plan a product recall with the help of automatically generated tickets. Which tool do you use?

• A. Realignment runs
• B. Maintenance plan
• C. Activity planner
• D. Ticket routing rules

Answer: B

NEW QUESTION # 45
What do you have to consider when you are using the Data Workbench?

• A. Templates are used to update existing data records.
• B. Using the Data Workbench requires the activation of a scoping item.
• C. Additional configuration needs to be defined in the fine-tuning area.
• D. Using the Data Workbench requires an additional license.

Answer: B,D

NEW QUESTION # 46
Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.

• A. Territories
• B. Code list restrictions
• C. Validation rules
• D. Business roles

Answer: A,D

NEW QUESTION # 47
Which object can be used in workflow definition and assigned to organizational structures?

• A. Employee
• B. Business user
• C. Job definition
• D. Business role

Answer: C

NEW QUESTION # 48
Which of the following objects can you assign to an installed base? Note: There are 2 correct answers to this question.

• A. Service contracts
• B. Measurements
• C. Registered products
• D. Skills

Answer: B,C

NEW QUESTION # 49
Which elements can be used to determine the reaction time in service level agreements? Note: There are 2 correct answers to this question.

• A. Maintenance plan
• B. Priority
• C. Sales contract
• D. Custom fields

Answer: A,B

NEW QUESTION # 50
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud?
Note: There are 3 correct answers to this question.

• A. Interactive dashboards
• B. Data sources
• C. Standard reports
• D. Custom reports
• E. Web service message monitoring

Answer: A,C,D

NEW QUESTION # 51
Which data is replicated from SAP Service Cloud to SAP Field Service Management?

• A. Ticket hierarchy
• B. Registered product
• C. Installed base
• D. Account hierarchy

Answer: C

NEW QUESTION # 52
Which data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

• A. Social media profiles
• B. Products
• C. External pricing
• D. Accounts

Answer: D

NEW QUESTION # 53
Which elements are used to calculate the due dates defined in service level agreements (SLAs)? Note: There are 2 correct answers to this question.

• A. Working calendar
• B. Operating hours
• C. Maintenance plan
• D. Service contract

Answer: A,B

NEW QUESTION # 54
Which object can you use in a ticket template when you create a new maintenance plan? Note: There are 2 correct answers to this question.

• A. Organization
• B. Service level
• C. Category
• D. Ticket type

Answer: B,D

NEW QUESTION # 55
Which service objects can you display on an installed base? Note: There are 2 correct answers to this question.

• A. Maintenance plan
• B. Warranty
• C. Contract
• D. Ticket

Answer: A,D

NEW QUESTION # 56
Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A. Activate Service Contract Management in scoping
• B. Activate Create Contracts in the Detail view
• C. Use fine-tuning to manage the numeric range for contracts
• D. Use fine-tuning to activate Service Contract Management

Answer: A,D

NEW QUESTION # 57
Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.

• A. Create an installed base
• B. Activate status schema for functional locations
• C. Create customer records
• D. Activate registered products in scoping

Answer: A,D

NEW QUESTION # 58
Where can you keep track of new and modified knowledge base articles?

• A. Broadcast
• B. Solution finder
• C. Feed
• D. Knowledge base fine-tuning activity

Answer: C

NEW QUESTION # 59
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