[Dec-2024] C_C4H51_2405 Braindumps - C_C4H51_2405 Questions to Get Better Grades [Q19-Q43]

[Dec-2024] C_C4H51_2405 Braindumps – C_C4H51_2405 Questions to Get Better Grades

C_C4H51_2405 Exam Dumps - Try Best C_C4H51_2405 Exam Questions - PrepAwayETE

SAP C_C4H51_2405 Exam Syllabus Topics:

Topic	Details
Topic 1	Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
Topic 2	User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 3	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 4	Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 5	Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 6	Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.

 

NEW QUESTION # 19
Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.

• A. Create an installed base
• B. Activate status schema for functional locations
• C. Activate registered products in scoping
• D. Create customer records

Answer: A,C

NEW QUESTION # 20
Your company would like to have reports with combined evaluations from two different data sources. How can you achieve this goal?
Note: There are 2 correct answers to this question.

• A. Create an interactive dashboard
• B. Create a joined data source
• C. Create a Cloud data source
• D. Create a report based on the Tickets data source

Answer: A,B

NEW QUESTION # 21
Which tools can you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A. Manual migration
• B. Workflow rules
• C. Data Workbench
• D. Mass Change Account Data

Answer: C,D

NEW QUESTION # 22
You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?

• A. SLA
• B. Notifications
• C. Case routing
• D. Service categories

Answer: C

NEW QUESTION # 23
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct answers to this question.

• A. Add a reference to an account
• B. Add an account team member
• C. Add a reference to a service contract
• D. Use email as a response to a ticket

Answer: A,C

NEW QUESTION # 24
Which objects and settings can be used to determine a service ticket processing team? Note: There are 2 correct answers to this question.

• A. Party roles
• B. Determination of involved parties
• C. Delegation rules
• D. SLA Determination

Answer: A,B

NEW QUESTION # 25
You plan a product recall with the help of automatically generated tickets. Which tool do you use?

• A. Realignment runs
• B. Activity planner
• C. Ticket routing rules
• D. Maintenance plan

Answer: D

NEW QUESTION # 26
Which object can you assign to a ticket template when you are using maintenance plans?

• A. Registered product
• B. Service category
• C. Reference date
• D. Maintenance plan condition

Answer: B

NEW QUESTION # 27
Which of the following objects can you assign to an installed base at item level? Note: There are 3 correct answers to this question.

• A. Text
• B. Product
• C. Registered product
• D. Warranty
• E. Maintenance plan

Answer: B,C,E

NEW QUESTION # 28
Which object is mandatory to integrate emails in tickets?

• A. Service level agreement
• B. Service organization
• C. Document type
• D. Branding template

Answer: C

NEW QUESTION # 29
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

• A. Create a workflow rule.
• B. Maintain the fine-tuning activity for contracts.
• C. Maintain a reference date in the contract.
• D. Select the relevant scoping ques-tion.

Answer: A

NEW QUESTION # 30
What are the advantages of using the mashup approach when integrating an SAP BusinessObjects BI system? Note: There are 2 correct answers to this question.

• A. Existing reports can be reused.
• B. Offline access is available.
• C. Data can be accessed in real time.
• D. Security issues with mashups outside of the corporate network are rare.

Answer: A,C

NEW QUESTION # 31
Which configuration steps can be used in SAP Service Cloud to send emails to a customer? Note: There are 2 correct answers to this question.

• A. Create a customer and assign an email address.
• B. Define a template.
• C. Activate Live Activity Configuration.
• D. Set up an approval process.

Answer: A,B

NEW QUESTION # 32
Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.
Which feature of SAP Service Cloud would you use to perform this action?

• A. Notifications
• B. Workflow distribution rules
• C. Service categories
• D. Fine-tuning

Answer: B

NEW QUESTION # 33
Which of the following can you use to explore released APIs?

• A. SAP Application Interface Framework
• B. SAP Integration Suite
• C. SAP Business Accelerator Hub

Answer: C

NEW QUESTION # 34
What do you need to create accounts?
Note: There are 2 correct answers to this question.

• A. Business role
• B. User ID
• C. Access rights
• D. Assignment to an organizational unit

Answer: C,D

NEW QUESTION # 35
Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.

• A. Validation rules
• B. Territories
• C. Code list restrictions
• D. Business roles

Answer: B,D

NEW QUESTION # 36
Which object can be used within ticket creation to automatically determine the registered product?

• A. Customer
• B. Product
• C. Warranty
• D. Installation point

Answer: D

NEW QUESTION # 37
Which data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

• A. Accounts
• B. Social media profiles
• C. External pricing
• D. Products

Answer: A

NEW QUESTION # 38
Which actions can you take to control custom fields and their values? Note: There are 2 correct answers to this question.

• A. Use restriction rules
• B. Grant access to extension fields for business roles
• C. Grant access to extension fields for business users
• D. Create a code list restriction

Answer: B,D

NEW QUESTION # 39
Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

• A. Countries, business processes, integrations
• B. Countries, scoping, live activity configuration
• C. Countries, business processes, business users
• D. Countries, scoping, activating dashboard designer

Answer: A

NEW QUESTION # 40
Where can you keep track of new and modified knowledge base articles?

• A. Feed
• B. Knowledge base fine-tuning activity
• C. Broadcast
• D. Solution finder

Answer: A

NEW QUESTION # 41
Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud?

• A. Employee
• B. Account hierarchy
• C. Product
• D. Account

Answer: D

NEW QUESTION # 42
What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2 correct answers to this question.

• A. Data can be loaded or changed only once.
• B. You'll need to create an initial file based on predefined fields.
• C. The migration run requires an approval from SAP Cloud Support.
• D. You'll need to cleanse the legacy data.

Answer: B,D

NEW QUESTION # 43
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