2022 Realistic 820-605 Dumps Latest Cisco Practice Tests Dumps
820-605 Dumps PDF - 820-605 Real Exam Questions Answers
NEW QUESTION 17
How are operating expenses (OpEx) different from capital expenses (CapEx)?
- A. OpEx are investments a company pays for up-front, while CapEx are the on-going costs to run a business.
- B. OpEx is expenses for the day-to-day operation of a business, while CapEx is investments in assets.
- C. OpEx has depreciation, while there is no deprecation with CapEx.
- D. OpEx includes software licenses with contracts that have user rights in perpetuity, while CapEx includes software services that are easily reconfigured.
Answer: B
NEW QUESTION 18
In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?
- A. Discuss new opportunities and new products to purchase
- B. Create a success plan to be reviewed with the customer at the next review meeting
- C. Provide technical configuration for development
- D. Document the session, stakeholder interests, and metrics for leadership
Answer: B
NEW QUESTION 19
Which type of information should be captured during the first customer engagement?
- A. cases escalated to technical support
- B. expansion opportunities
- C. customer's desired outcomes
- D. stakeholder map
Answer: C
NEW QUESTION 20
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?
- A. additional features that will align with the business outcomes
- B. customer's stakeholders and their business outcomes
- C. service introduction to confirm that they know how to submit service issues at the go live
- D. Quarterly Success Review build and delivery
- E. initial user group identified and their use cases confirmed
Answer: B,D
NEW QUESTION 21
In which stage of the Customer Lifecycle does the Success Plan get updated for the first time?
- A. Onboard
- B. Use
- C. Adopt
- D. Implement
Answer: C
NEW QUESTION 22
The customer wants to reduce their exposure to security events. Which business outcome is critical to the company's success?
- A. risk management
- B. market growth
- C. sustainability
- D. cost efficiency
Answer: C
NEW QUESTION 23
Which expense is an operating expense (OPEX)?
- A. software
- B. payroll
- C. computer equipment
- D. office improvements
Answer: A
NEW QUESTION 24
Refer to the exhibit.
Which initial action does a Customer Success Manager take?
- A. Share the report with the customer point of contact for license types B and D and determine causes
- B. Run analysis on all the license types used by the customer on all platforms
- C. Inform the Sales Account Manager to position a new version of licenses types B and D with additional features
- D. Provide trending information on license types B and D and share with all stakeholders
Answer: D
NEW QUESTION 25
In which two ways can an adoption campaign identify expansion opportunities? (Choose two.)
- A. The adoption campaign provides notifications of new feature releases.
- B. The adoption campaign notifies customers of a critical bug.
- C. The adoption campaign provides free trial licenses for feature upgrades.
- D. The adoption campaign provides free user training.
- E. The adoption campaign surveys all end users for product feedback.
Answer: A,C
NEW QUESTION 26
What is the best method to measure customer consumption of technology?
- A. content management
- B. enterprise CRM and incident management
- C. recurring revenue management
- D. telemetry and analytics
Answer: D
Explanation:
Explanation
NEW QUESTION 27
What is the best reason for documenting your customer's success?
- A. To establish KPI'S that measure the success of your company's business.
- B. To provide expansion opportunities for your sales team.
- C. To document roles and responsibilities for your project management.
- D. To provide awareness Of the value achieved by the customer's purchased solution.
Answer: D
NEW QUESTION 28
Which adoption barrier results from failing to identify key stakeholders?
- A. fragmented purchase
- B. additional training requirements
- C. lack of resources
- D. missing value of product roadmap
Answer: C
NEW QUESTION 29
What is the main objective of customer success?
- A. customer's reduction of risk
- B. customer's return on investment
- C. known and unknown features of our product and solutions
- D. outcomes customers are trying to achieve
Answer: D
NEW QUESTION 30
Which two actions are in adoption campaign? (Choose two.)
- A. messaging to stakeholders on the new features of their solution
- B. survey sent to all end users
- C. messaging to stakeholders on new product releases
- D. renewal reminder to stakeholders
- E. messaging to users on best practice approaches to their solution
Answer: A,E
NEW QUESTION 31
Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which two main barriers to adoption does the customer face? (Choose two.)
- A. process barrier
- B. cultural barrier
- C. technical barrier
- D. product barrier
- E. cost barrier
Answer: B,C
NEW QUESTION 32
From a Customer Success perspective, why should the customer's health be monitored?
- A. to give the customer valuable insight so they can automatically renew critical services on time
- B. to provide the opportunity to address any changes in the customer's experience around the solution
- C. to directly enable renewals
- D. to identify unused licenses so they can be addressed via a service improvement plan
Answer: C
NEW QUESTION 33
Which two actions are in adoption campaign? (Choose two.)
- A. survey sent to all end users
- B. messaging to stakeholders on the new features of their solution
- C. messaging to stakeholders on new product releases
- D. renewal reminder to stakeholders
- E. messaging to users on best practice approaches to their solution
Answer: A,E
NEW QUESTION 34
From a Customer Success perspective, which reason to monitor your customer's health is the most important?
- A. Understanding your customer's health directly enables renewals
- B. It provides the opportunity to address any changes in the customer's experience or actions around the solution
- C. It allows the customer to identify unused licenses so they can be addressed via a service improvement plan
- D. It gives the customer valuable insight so they can automatically renew critical on time
Answer: A
NEW QUESTION 35
Which two actions are an adoption campaign? (Choose two )
- A. renewal reminder to stakeholders
- B. messaging to stakeholders on new product releases
- C. survey sent to all end users
- D. messaging to stakeholders on the new features of their solution
- E. messaging to users on best practice approaches lo their solution
Answer: A,B
NEW QUESTION 36
Which list of components of a Customer Success Quarterly Success Review is common?
- A. results from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter
- B. results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter
- C. results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter
- D. results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarter
Answer: A
NEW QUESTION 37
Which task drives advocacy with customer stakeholders?
- A. creating a stakeholder map
- B. creating a Customer Success Plan
- C. creating technical documentation
- D. creating a success story
Answer: B
NEW QUESTION 38
A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?
- A. Implement staff Super Users to provide feedback
- B. Twice yearly student and staff surveys with two QUESTIONs related to IT
- C. Combination of tailored surveys and IT tools-based metrics
- D. Measure the number of complaints raised by students
Answer: D
NEW QUESTION 39
Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)
- A. telemetry
- B. risk management
- C. health score
- D. help desk data
- E. training surveys
Answer: A,C
NEW QUESTION 40
What is Quarterly Success Review?
- A. new success plan that focuses on the upcoming goals for the customer.
- B. technical analysis that outlines the implementation plan and adoption barriers.
- C. gap analysis that focuses on the state of the customer's current architecture.
- D. a conversation that outlines key initiatives that are agreed upon in the success plan.
Answer: A
NEW QUESTION 41
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