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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. Management has noticed that the accounting work group is having difficulty because group members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?

A) Give individual rewards rather than group rewards
B) Have the group avoid competition with other groups
C) Give group rewards rather than individual rewards
D) Establish more rigid role definition for group members

2. A coach encourages a person to run two miles in ten minutes and provides the person a stopwatch to check periodically. The person completes the run in 9.8 minutes. Considering the goal-setting theory of motivation, which two factors explain why the person achieved the goal?

A) Direction and challenge
B) Challenge and encouragement
C) Specificity and encouragement
D) Specificity and feedback

3. How can an organization transmit its culture to its employees?

A) By requiring employees to memorize the mission statement
B) By studying employee gripes and complaints
C) By influencing the balance of cultural backgrounds of employees
D) By creating and repeating ritualistic activities

4. A manager treats an employee with a free lunch to encourage the employee to continue to do well. Which kind of reward is provided?

A) Compensatory reward
B) Extrinsic reward
C) Intrinsic reward
D) Personality reward

5. Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?

A) Increase the difficulty of becoming a group member
B) Physically isolate the group
C) Make the group larger
D) Establish more rigid roles for group members

Solutions: