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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. What is one of the six primary characteristics that define an organization's culture?

A) Competitor benchmarking
B) Aggressiveness
C) Political orientation
D) Team orientation

2. An employee is motivated by economic success, well-being, world peace, and autonomy and self-reliance in the workplace. Which of the employee's motives is an instrumental value?

A) World peace
B) Autonomy and self-reliance
C) Economic
D) Prosperity

3. What is a characteristic employed by transactional leaders?

A) Promotes intelligence and rationality
B) Promises rewards for good performance
C) Provides vision and sense of mission
D) Instills pride and gains trust

4. A team is struggling to resolve procedural issues that govern their performance. What should the team leader do to resolve the problem?

A) Research the problem and impose a solution
B) Rearrange roles within the team by adding members
C) Ask questions and help team members talk through the problem
D) Appoint an assistant team leader to track the struggles and report back

5. Three employees meet face-to-face to identify a problem and resolve it through open discussion. Which type of conflict resolution technique is this?

A) Problem solving
B) Smoothing
C) Compromising
D) Devil's advocate

Solutions: