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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company provides gas and electricity services to some of its customers, but not all When a new customer moves in, what object is used to determine what type of service is available at the premise?

A) Asset
B) Account
C) Meter
D) Service Point

2. 4 utility company is going through an extensive digital transformation. They want to use Energy and Utilities Cloud as a unified desktop application for service agents in order to have a 360-degree view of customers and guided processes for common actions. For this, they require integrations with their customer information system (CIS) and billing systems.
What three common objects are typically part of this Integration?
Choose 3 answers

A) Account
B) Meter Pings
C) Premise
D) eSignature
E) Balances

3. When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:
* Identify the caller
* Provide answers to questions about billing. consumption, and payments
* Add meter readings
* Manage user complaints.
* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should the consultant use to achieve this?

A) Configure custom OmniScripts and FlexCards to cover the requirements.
B) Configure a custom Salesforce Service Cloud console.
C) Assign the relevant lightning pages to the energy company's service agent user profile
D) Configure the Energy and Utilities Contact Center Console available m the process horary

4. An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers

A) Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.
B) The billing system can query Salesforce every night to retrieve changes made to contacts.
C) Salesforce can send the updated information to the billing system in real-time or batch if it's required,
D) Salesforce will be the system of record for contacts and it doesn't need to update the billing system in the future.

5. An energy company must include a clause about additional operational costs in contracts that exceed 10 MegaWatts in their DOCX Template. The information about energy volume is already available in the Contract object.
How should the administrator proceed to include this condition in the document template to show this clause only when the contract energy volume is higher than 10 MegaWatts?

A) Create a custom formula m DataRaptor Load.
B) Create an Apex Class
C) Create a custom formula m DataRaptor Extract
D) Create a custom field in the Contract object

Solutions: