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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy and utilities company wants to use objects for multi-site locations What three objects can they use out of the box?

A) Asset
B) Premises
C) Service Account
D) Quote
E) Service Point

2. An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents.
What two licenses should be recommended and mapped in the future state architecture to align with the business vision?

A) Energy and utility Base
B) Contract Lifecycle Management (CLM)
C) Service Cloud
D) Configure Prince Quote (CPQ)

3. A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?

A) Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.
B) Work with an external debt collection agency to ensure customers pay their outstanding amount.
C) Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
D) Use the Create Payment Plan action in the Contact Center Console.

4. An energy company provides electricity to business customers. There are several cost components for electricity.
How would a consultant model these cost components in Energy and Utilities Claud?

A) Create child products for each cost component.
B) Create different pricing elements for each cost component.
C) Create one child product for all cost components.
D) Create custom fields on the line item object for each cost component.

5. A customer is ready to migrate and deploy large volumes of configuration components as part of production deployment.
Which two tools support this deployment?
Choose 2 answers

A) Velocity Build Tool
B) IDX Workbench
C) Velocity Installation Assistant
D) Big Objects Manager

Solutions: