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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

A) Model the router as an attribute of the business internet offer with a default value of 'included'
B) Model the router technical product and decompose it from the business internet offer.
C) Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
D) Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule

2. An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?

A) Service Entitlement
B) Contract Line Item
C) Service Account
D) Subscription

3. A consultant analyzing integrations to various fulfillment systems. While the consultant beliefs that process shall be automated, they have identified one particular complex integration that has a formatted payload that verify JSON Implemented for nonstandard error response to be returned to order management from the fulfillment system. How should the consultant solve this used case?

A) Recommend that this step to be handled manually by having the user navigation to the fulfillment system's native UI .......logic
B) Use Apex to be able to send the customized payload and interpret the response
C) Attach an Omniscript ta task and handle the integration manually
D) Use a dataRaptor to grab the JSON payload from Order Management to pass it to the fulfillment system directly.

4. Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

A) Implement a callout orchestration item to execute a request on the fulfillment system for activation
B) Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details
C) Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
D) Implement a milestone orchestration item to execute request on the fulfillment system for activation

5. Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.

A) Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product
B) Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.
C) Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory
D) Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product

Solutions: