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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

A) Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn
B) Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn
C) Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
D) Create a churn trend app from a template in CRM analytics to identify customer likely to churn

2. Universal containers is a communication service provider using communication cloud. A member of UC's legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?

A) Which of the provided products are still actively sold?
B) Which of the products are inactive?
C) Are there customer specific offerings?
D) Can we rationalize products to a smaller number?

3. UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?

A) Create price list per region and use context Rules to determine the correct Price List
B) Create an attribute on business internet offers and use attribute based pricing
C) Create base price list and multiple child price list per region
D) Create price list and price list entries associated with context Rules per region

4. Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

A) Model the router as an attribute of the business internet offer with a default value of 'included'
B) Model the router technical product and decompose it from the business internet offer.
C) Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
D) Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule

5. A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario?

A) Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.
B) Since the product model uses OOTB feature of EPC, MACD operations and decomposition are guaranteed to work well
C) Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.
D) Product Model use hierarchical modeling which is natively supports EPC
E) This type of modeling is not supported in EPC and modular should follow a flat modelling technique.

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