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SAP C_PXSUP_90 Exam Syllabus Topics:

SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

Question 1

What is the definition of Initial Response Time (IRT)?

A. The time elapsed between the following two events: Customer message receives status - Sent to SAP; and the message processor changes the message status to - Completed.
B. The amount of time that a customer message has been the responsibility of SAP.
C. The time elapsed between the following two events: Customer message receives status - Sent to SAP; and the customer changes the message status to - Completed for author.
D. Agreed time within which the Partner must confirm receipt of an Incident and provide the End User with an initial qualified response.

Question 2

What is a work center in the SAP Solution Manager? (Choose two)

A. An easy navigation through a central role-based access point
B. A tailored and role-based user environment to simplify your work
C. A community
D. Exchange data to SAP systems

Question 3

What information can you find in an ABAP trace? (Choose two)

A. All SAP developers responsible for the checked program
B. All operations on database tables (SELECT, INSERT, MODIFY, and so on)
C. All ABAP modules (methods, function modules, subroutines) that are executedin the course of a transaction
D. All screens, modules of the flow logic, and ABAP messages

Question 4

The Debugger can be used to analyze where an ABAP message is being raised. Which of the following procedures is suitable?

A. Create a breakpoint at Statement MESSAGE.
B. Create a breakpoint at Event MESSAGE_SEND.
C. Create a breakpoint at Function MESSAGE.
D. Create a breakpoint at Form MESSAGE_SEND.

Question 5

What is Product Support Hierarchy in SAP environment used for? (Choose two)

A. It is part of the Service Level Agreement.
B. It is a view on the Application Component Hierarchy.
C. It is a powerful instrument in organization and reporting within Product Support.
D. In SAP, a product hierarchy is used for pricing.

Solutions: