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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. What can you do if a program behaves differently in batch than in a dialog? (Choose two)

A) Run the program in batch and click on DEBUGGING.
B) Search globally in the program for SY-BATCH.
C) Run the program in dialog and change SY-BATCH in the debugger to simulate batch processing.
D) Run the program in batch and select Environment Analysis.

2. In the Service Desk, where can you search for SAP Notes?

A) Via transaction SNOTE
B) Via the Tab SAP Notes in the message
C) Via transaction SAP_NOTE
D) Via transaction SNOTE_SEARCH

3. What does Initial Reaction Time (IRT) mean for SAP? (Choose two)

A) The time a computer needs to get ready for work.
B) The time taken to respond to priority 1 (very high) messages.
C) The time needed to display report data when running the report for the first time.
D) SAP will give a qualified response within a defined time.

4. What is Product Support Hierarchy in SAP environment used for? (Choose two)

A) It is part of the Service Level Agreement.
B) It is a view on the Application Component Hierarchy.
C) It is a powerful instrument in organization and reporting within Product Support.
D) In SAP, a product hierarchy is used for pricing.

5. Which of the following scenarios are supported by SAP Solution Manager? (Choose two)

A) Backup and Recovery
B) Solution Monitoring
C) Service Marketplace
D) Service Desk

Solutions: