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SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Business All-in-One Support Processes | - Support organization structure and roles - Communication and escalation procedures - Incident handling workflow in SAP environments |
| Service Desk and Ticket Management | - SLA management and tracking - Knowledge base usage and resolution documentation - Ticket creation, categorization, and prioritization |
| Incident Management Fundamentals | - IT service management principles and lifecycle - Incident vs. service request differentiation - Basic SAP support process overview |
| SAP Solution and Support Tools | - Incident analysis and root cause identification - Monitoring and reporting tools - SAP Solution Manager overview |
| Service Quality and Continuous Improvement | - Performance reporting and KPIs - Process optimization in support operations - Problem management concepts |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. Which of the following scenarios are supported by SAP Solution Manager? (Choose two)
A) Backup and Recovery
B) Solution Monitoring
C) Service Marketplace
D) Service Desk
2. Which one of the following statements about the return code is true? (Choose two)
A) A return code is a unique key that is sent from the ABAP program to the SAPGUI so that the right screen will be selected from the front end's local repository.
B) All ABAP commands support a return code. After every ABAP statement, the return code is determined again.
C) A return code is a system field that is automatically filled (and changed) when a certain ABAP command has been executed.
D) A return code can only have one value at a certain time.
3. Which one of the following transactions is the right one to analyze the contents of a database table?
A) SE11
B) SE30
C) SE16
D) SE24
4. What are key success factors in message solving? (Choose two)
A) At first, try to guess.
B) Put yourself in the customer's shoes.
C) Solve the customer's issue - no more and no less.
D) Work without additional help.
5. During the execution of a dialog transaction, you receive an error message about a failed authority check. How could you analyze this? (Choose two)
A) Create a Breakpoint on Statement AUTHORITY-CHECK and watch out for return codes other than 0.
B) Get the name of the authorization object from the F1 help, navigate to its definition (in SE80) and apply the where-used list.
C) Use the F1 help to check the message ID and then apply the where-used list in transaction SE91.
D) Analyze the entry in transaction SU53 (Authorization Data for User) and compare with the User Master Record.
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: C,D | Question # 3 Answer: C | Question # 4 Answer: B,C | Question # 5 Answer: A,D |
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