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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. What does Initial Reaction Time (IRT) mean for SAP? (Choose two)

A) The time a computer needs to get ready for work.
B) The time taken to respond to priority 1 (very high) messages.
C) The time needed to display report data when running the report for the first time.
D) SAP will give a qualified response within a defined time.

2. What are key success factors in message solving? (Choose two)

A) At first, try to guess.
B) Put yourself in the customer's shoes.
C) Solve the customer's issue - no more and no less.
D) Work without additional help.

3. Which of the following features are supported by the SAP Note Assistant? (Choose two)

A) Implementation of any note that can be implemented automatically by an SAP Note
B) Creation of internal memos in customer messages
C) Checks if a given note can be implemented automatically
D) Automatic implementation of Java corrections

4. Which tool of the ABAP Workbench do you use to create global date types and database tables?

A) Screen Painter
B) Data Dictionary
C) ABAP Editor

5. Which of the following are events of a report program? (Choose two)

A) AT LINE-SELECTION
B) PARAMETERS
C) INITIALIZATION
D) AT TITLE-PAGE-OUTPUT

Solutions: