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Microsoft MB2-877 Exam Reference
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-877.aspx
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Microsoft MB2-877 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Manage Connected Field Service | 5% | - Configure IoT integration
- Manage connected devices and alerts
|
| Topic 2: Create and manage agreements | 10% | - Define agreement terms and settings
- Generate bookings and invoices from agreements
|
| Topic 3: Manage Field Service mobility | 12% | - Work with offline capabilities
- Install and configure mobile app
- Customize mobile interface
|
| Topic 4: Manage work orders | 18% | - Define work order lifecycle
- Configure work order resolution
- Create and manage work orders and incidents
|
| Topic 5: Schedule and dispatch work orders | 22% | - Configure universal resource scheduling
- Manage bookable resources
- Use schedule board and schedule assistant
|
| Topic 6: Set up and configure Field Service | 18% | - Perform initial configuration
- Configure work order types and statuses
- Configure products, services, and pricing
|
| Topic 7: Manage inventory, purchasing, and customer assets | 15% | - Create and manage customer assets
- Process purchasing and returns
- Manage inventory and warehousing
|