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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. For PCI DSS compliance, it is sufficient to simply pause call recording when a customer enters their credit card information via DTMF tones.

A) False
B) True

2. What is the purpose of a "keepalive" mechanism in the SIP protocol between the AICC system and a SIP trunk provider?

A) To maintain NAT traversal and detect connection failure quickly.
B) To ensure the audio quality remains high.
C) To synchronize the clocks between the two systems.
D) To transfer call control signals.

3. Which AICC reporting feature would be used to analyze the root cause of a sudden spike in abandoned calls?

A) Real-Time Wallboard.
B) Historical Agent Performance Report.
C) Call Detail Record (CDR) analysis with filters for queue, time, and disposition.
D) System Health Dashboard.

4. In AICC, what does the term "adherence" refer to in workforce management (WFM) context?

A) How closely agents follow their scheduled tasks (e.g., login times, breaks).
B) The success rate of outbound calls.
C) The rate at which customers agree to surveys.
D) The accuracy of the IVR speech recognition.

5. What is the primary function of the "RTP (Real-time Transport Protocol)" in a VoIP call within AICC?

A) To record the call.
B) To carry the actual audio media stream.
C) To set up and tear down the call.
D) To route the call to the correct agent.

Solutions: