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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. A "concurrent session" licensing model for AICC is directly tied to the number of named agent accounts, regardless of how many are logged in simultaneously.

A) False
B) True

2. What is the primary function of a "hunt group" in contact center routing?

A) To define a set of agents or queues that can be targeted by a single pilot number.
B) To record calls for a specific group of agents.
C) To manage outbound dialing campaigns.
D) To provide background music for callers on hold.

3. The primary function of a Session Border Controller (SBC) in an AICC network is to increase the compression ratio of voice codecs to save bandwidth.

A) False
B) True

4. Which AICC feature would be used to implement a "virtual queue" where a customer can opt for a callback instead of waiting on hold, and the system calls them back when their turn arrives?

A) Voicemail system.
B) Callback Service integrated with the ICD queue management.
C) Outbound predictive dialer.
D) IVR self-service menu.

5. For a predictive dialer campaign, which algorithm parameter is most crucial to optimize in order to balance agent utilization and minimize the number of abandoned calls (where a person answers but no agent is available)?

A) The average call duration.
B) The dialing ratio (number of lines dialed per available agent).
C) The time zone of the numbers being dialed.
D) The call transfer time.

Solutions: