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HP2-H65 (Selling HP Personal Systems Services 2018) is an industry-recognized certification exam conducted by HP. Selling HP Personal Systems Services 2018 certification assesses an individual's knowledge and skills in selling HP personal systems services to customers. The HP2-H65 certification validates that an individual can identify HP’s services that meet customer’s requirements, offer them to customers, and provide after-sales service support.
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HP2-H65 certification exam covers a wide range of topics including HP Personal Systems Services, HP Care Pack Services, HP Installation and Startup Services, HP Contractual Services, and HP Education Services. HP2-H65 exam consists of 50 questions and the time allotted to complete the exam is 75 minutes. In order to pass the exam, candidates are required to score at least 70%. The HP2-H65 certification exam is a great way to demonstrate your skills and knowledge in selling HP Personal Systems Services for the year 2018 and will help you to take your career to the next level.
HP2-H65 exam covers a wide range of topics, including HP’s personal systems portfolio, services, and solutions. It also includes questions on industry trends, customer needs, and sales techniques. HP2-H65 exam consists of 50 multiple-choice questions, and candidates have 75 minutes to complete it. The passing score for HP2-H65 exam is 70%, and it is available in English, Japanese, Simplified Chinese, and Korean.
To earn the HP2-H65 certification, candidates must demonstrate their understanding of a variety of topics related to personal systems services. This includes understanding the value of different service options, such as HP Care Pack services and warranty extensions, as well as the importance of customer management and satisfaction. Candidates must also be able to identify and communicate the benefits of HP personal systems services to customers, as well as understand the technical aspects of service delivery, such as installing and configuring systems and troubleshooting common issues. By passing the HP2-H65 certification exam, sales professionals can demonstrate their expertise in selling and delivering high-quality services to customers who use HP personal systems.
HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
| Service Support and Deployment | - Support service options
- Deployment and lifecycle services fundamentals
|
| Positioning Services Solutions | - Handling objections and demonstrating ROI
- Articulating value propositions
|
| Understanding HP Personal Systems Services | - HP Services portfolio overview
- Key features and benefits of services offerings
|
| Upsell and Cross-Sell Opportunities | - Maximizing customer value through additional offerings
- Identifying complementary services
|
| Sales Process and Customer Engagement | - Discovery and consultative selling techniques
- Identifying customer needs and requirements
|