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EXIN EX0-117 Exam Syllabus Topics:

EXIN ITIL Foundation (syllabus 2011) Sample Questions:

Question 1

Which of the following should be done when closing an incident?
1.Check the incident categorization and correct it if necessary
2.Check that the user is satisfied with the outcome

A. 2 only
B. Neither of the above
C. 1 only
D. Both of the above

Question 2

Which process is responsible for the availability, confidentiality and integrity of data?

A. Service catalogue management
B. Information security management
C. Change management
D. Service asset and configuration management

Question 3

A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?

A. Yes: for information purposes, a known error record can be created at any time it is prudent to do so
B. No: the Known Error should be created before the problem is logged
C. No: a known error record is created when the original incident is raised
D. No: a known error record should be created with the next release of the service

Question 4

The multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?

A. Service level
B. Corporate level
C. Customer level
D. Configuration level

Question 5

A Service design package (SDP) would normally be produced for which of the following?
1.A new IT service
2.A major change to an IT service
3.An emergency change to an IT service
4.An IT service retirement

A. None of the above
B. 1, 2 and 4 only
C. 2, 3 and 4 only
D. All of the above

Solutions: