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EXIN EX0-117 Exam Syllabus Topics:

EXIN ITIL Foundation (syllabus 2011) Sample Questions:

Question 1

Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

A. Service catalogue management
B. Service level management
C. Service transition
D. Demand management

Question 2

Which areas of service management can benefit from automation?
1.Design and modeling
2.Reporting
3.Pattern recognition and analysis
4.Detection and monitoring

A. 1, 3 and 4 only
B. 2, 3 and 4 only
C. 1, 2 and 3 only
D. All of the above

Question 3

Which one of the following includes four stages called Plan, Do, Check and Act?

A. The service lifecycle
B. The Deming Cycle
C. The seven-step improvement process
D. The continual service improvement approach

Question 4

Which process will regularly anal0yse incident data to identify discernible trends?

A. Service level management
B. C0hange management
C. Event management
D. Problem management

Question 5

What are the categories of event described in the ITIL service operation book?

A. Informational, warning, exception
B. Scheduled, unscheduled, emergency
C. Warning, reactive, proactive
D. Informational, scheduled, normal

Solutions: