Study Guides for ITILFND Exam
These are the books available for the ITILFND that will help you nail such a test in one go:
- ITIL Foundation Essentials
This amazing book for the ITILFND exam has been written by Claire Agutter and is the ultimate prep guide for the final validation. It is arranged in line with the syllabus and represents facts in a clear manner. This book can best work during self-study or even as a form of reference during training so if you are entirely new to the ITIL structure, it is a great companion then. Here, you will come across definitions of core terms as well as concepts used within ITIL, user-friendly information, and ways that you can easily understand and use as you will be guided through tables, bullet points, and the explanations of core figures in addition to diagrams that you will see in the syllabus for the ITILFND exam. Candidates who wish to get the book can access it through Amazon.
- ITIL for Beginners: Complete Beginner’s Guide to ITIL
This is a book by ClydeBank Technology and is an essential revision companion for the ITILFND test. It breaks down the ITIL standard into five major lifecycle phases while reviewing the processes and sub-processes as well as evaluation metrics that relate to each of these phases. The content included in the manual is easy to grasp and allows swift access for newcomers. Individuals who have some awareness concerning ITIL as a framework and the associated phases of its life cycle will find the depth in such a book to be very refreshing. The content, in particular, includes the application of ITIL in an actual business environment, mistakes commonly committed by beginners during the execution of ITIL, and the direct improvement that ITIL brings to employees, managers, customers, and partners and their experience with ITIL. Using this guide ensures good prep for the ITILFND test. This means, as a specialist within the realm of IT, you will be enjoying preference from hiring managers.
- ITIL Foundation Official Guide
The ITIL Foundation official guide by AXELOS covers ITIL, which is an approach that has been embraced due to the knowledge and best practices that ensure the thriving of ITSM. This publication offers guidance that all kinds of organizations, as well as services, can model for their use. In addition, it covers core concepts relating to service management, four dimensions that regard service management, the value system for ITSM service, and management practices associated with ITIL. Through the book, readers will come to comprehend the framework for service management that is associated with ITIL and its evolution in adopting the latest technologies as well as methods of working. Applicants will also come in contact with the knowledge that boosts their preparation for the ITILFND exam. Again, the study guide is a great reference material that can be utilized by practitioners as they work and when carrying out further studies as well as their professional development. Such a book can be sourced from Amazon.com or from the official bookstore for AXELOS.
- ITIL 4 Foundation Exam Study Guide
This revision guide authored by Liz Gallacher and Helen Morris offers the essential guidance for the ITILFND test. It’s a complete resource for preparing for the official exam and has all a candidate can ever need if his/her wish is to prosper. Most importantly, it’s developed around the exam topics and addresses ITIL processes, functions, roles, and goes deep into the nature of effectiveness that the Service Lifecycle brings about. Readers will definitely find the content helpful as it introduces them to ITSM as well as service strategy for the ITIL V3. Other notable highlights for the book include flashcards, practice tests, and a glossary giving important terms, just to name a few. So, if self-study is your style of revision, then you require this guide to assist you in intensifying your proficiency around the real exam. Amazon is the place to find such a comprehensive guide.
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PeopleCert ITIL Foundation Exam
PeopleCert ITIL Foundation Exam is the entry-level certification providing general awareness of the key elements, terminology, and concepts of ITIL. This exam is suitable for individuals who require a basic understanding of the ITIL Framework and how it may be used to enhance the quality of IT Service Management within an Organization. The certification also applies to IT Professionals who work within an Organization that has adopted ITIL and so need to be aware of and contribute to overall service improvement programmer.
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DOWNLOAD DEMO
ITILFND06: Functions – this topic area will evaluate your ability to describe the objectives, role, and organizational structures with the service desk function, which include:
- • Specific service desk function;• Technical management function;• Application management function with application development;• IT operation management function.
EXIN ITILFND Exam Syllabus Topics:
| Section | Weight | Objectives |
| The Four Dimensions of Service Management | 8% | - Four Dimensions
- 1. Partners and Suppliers
- 2. Information and Technology
- 3. Organizations and People
- 4. Value Streams and Processes
|
| The Service Value Chain | 10% | - Service Value Chain Activities
- 1. Improve
- 2. Obtain/Build
- 3. Design and Transition
- 4. Plan
- 5. Engage
- 6. Deliver and Support
|
| ITIL Practices | 29% | - Key Practices
- 1. IT Asset Management
- 2. Incident Management
- 3. Monitoring and Event Management
- 4. Change Enablement
- 5. Release Management
- 6. Deployment Management
- 7. Service Desk
- 8. Problem Management
- 9. Information Security Management
- 10. Service Level Management
- 11. Supplier Management
- 12. Continual Improvement
- 13. Relationship Management
- 14. Service Configuration Management
|
| The ITIL Service Value System | 16% | - Service Value System Components
- 1. Guiding Principles
- 2. Practices
- 3. Governance
- 4. Service Value Chain
- 5. Continual Improvement
|
| Key Concepts of Service Management | 22% | - Service Management Concepts
- 1. Service Relationships
- 2. Value and Value Co-Creation
- 3. Products and Services
- 4. Organizations, Service Providers, Service Consumers and Stakeholders
- 5. Outcomes, Costs and Risks
|
| ITIL Guiding Principles | 15% | - Guiding Principles
- 1. Progress Iteratively with Feedback
- 2. Start Where You Are
- 3. Keep It Simple and Practical
- 4. Collaborate and Promote Visibility
- 5. Optimize and Automate
- 6. Focus on Value
- 7. Think and Work Holistically
|