Yes. A free PDF demo is available so you can review the question quality and format before you pay anything. And once you do purchase, your Cisco Customer Success Manager material includes 365 days of free updates — if that update period expires, you can extend it later at a 50% discount from your member zone.

The 820-605 exam includes 55-65 questions, and you have 90 minutes to complete them. That makes pacing a real part of the challenge. Before test day, work out roughly how much time you can afford per question, get used to flagging a hard item and coming back to it instead of burning five minutes on one answer, and run at least a couple of full timed sessions in the PrepAwayETE test engine so the clock feels familiar when it counts.

The official blueprint divides the Cisco Customer Success Manager into 5 domains. The main areas include Success Plan Creation (25%), Customer Success Management (20%), Barrier Management (25%). Each domain breaks down into its own subtopics, so scroll up to the complete exam outline above before you plan your study schedule.

No formal prerequisites, but foundational knowledge of Cisco customer success methodologies is recommended Certification vendors do adjust these requirements from time to time, so we recommend confirming the current criteria on the official exam page — official 820-605 exam information before you register.

The 820-605 exam is the official test you need to pass to earn the Digital Transformation Specialist certification at the Specialist level. Passing it validates your skills to employers, and for many IT professionals it is a direct step toward better roles and better pay. It also connects to related credentials such as Cisco Customer Success Manager Specialist, so it is worth understanding where this exam sits on your certification path.

The passing score for the 820-605 exam is Variable (750-850 / 1000 Approx.), and the official registration fee is $250 USD. One thing candidates often overlook: if you do not pass, a retake means paying that fee again in full. It is a strong argument for drilling with the 173 practice questions from PrepAwayETE until your mock scores sit comfortably above the bar before you book a seat.

If you take the corresponding 820-605 exam within 60 days of purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee. Send us a scanned copy of your exam enrollment slip together with your official Score Report PDF within 2 days of taking the exam, and we will process the claim within 7 days. Please note the conditions: sitting the exam within 3 days of purchase does not qualify, the candidate name on the exam record must match the payer's name, and free materials, downloaded-but-never-taken exams, and expired orders are excluded. If you would rather not take a refund, you can exchange your order for two other exam products of equal value at no cost and keep the update service on your original purchase. Delivery itself is instant: the files are available for download right after payment and also reach your mailbox within a minute — contact our customer service team if nothing arrives within 2 hours. There is no limit on how many computers you may install the material on.