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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?

A) Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action
B) Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.
C) Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate
D) Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products

2. Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

A) Leverage the CPQ cart for all cases minimize the implementation effort
B) Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
C) Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
D) Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI

3. The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

A) Use Data raptor technology to make the request and return the response to order management
B) Design integration procedure that makes both request and returns the result to order Management.
C) Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line
D) Design for one callout each request and cache the identifier in memory

4. Universal containers is a communication service provider using communication cloud. A member of UC's legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?

A) Which of the provided products are still actively sold?
B) Which of the products are inactive?
C) Are there customer specific offerings?
D) Can we rationalize products to a smaller number?

5. An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services. What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?

A) Top Order Item Scope
B) Order Item Scope
C) Account Scope
D) Downstream Order Item Scope

Solutions: