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This exam has been stopped to register, new exam code replace: 500-450
PrepAwayETE has an unprecedented 99.6% first time pass rate among our customers. We're so confident of our products that we provide no hassle product exchange.
With exam fees already spent once, most retake candidates want one thing above all: preparation that leaves no surprises on test day. PrepAwayETE prepares you thoroughly for the Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise exam with 70 practice questions organized around the real exam structure.
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Implementing and Supporting Cisco Unified Contact Center Enterprise |
| Exam Number: | 600-460 UCCEIS |
| Exam Price: | $300 USD |
| Exam Format: | Multiple Choice Single Answer, Multiple Choice Multiple Answer, Simulation, Drag and Drop |
| Passing Score: | Variable (typically 70-80%, not publicly disclosed exact value) |
| Certificate Validity Period: | 3 years |
| Available Languages: | English |
| Related Certifications: | CCIE Collaboration CCNP Collaboration Cisco Contact Center Enterprise Track |
| Real Exam Qty: | 60-70 |
| Exam Duration: | 75-90 |
| Recommended Training: | Administering Cisco Unified Contact Center Enterprise Implementing Cisco Contact Center Enterprise (CCEI) |
| Exam Registration: | Cisco Exam Registration Pearson VUE Scheduling |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | In-person at Pearson VUE authorized testing centers; online proctoring not available |
| Pre Condition: | No formal prerequisites; recommended 1-2 years of hands-on experience with Cisco Unified Communications and UCCE/PCCE environments |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/specialist-ucceis.html |
| Section | Weight | Objectives |
|---|---|---|
| Maintenance and Troubleshooting | 15% | - Log analysis and debugging - Backup and recovery procedures - Common service issues resolution - System monitoring and health checks |
| Architecture and Overview | 20% | - Deployment models and sizing - UCCE/PCCE solution architecture - Network and protocol requirements - Core components and their functions |
| Call Routing and Scripting | 15% | - Script testing and validation - Routing logic and selection rules - Script Editor fundamentals - Variables and formulas |
| Installation and Deployment | 25% | - ICM/Call Router and Logger installation - CVP and VVB integration - Cisco Finesse and CUIC deployment - Peripheral Gateway setup - Pre-installation planning and verification |
| Configuration and Administration | 25% | - Finesse desktop customization - Dial plan and routing configuration - Reporting and LiveData configuration - ICM configuration tools usage - Agent and team setup |
No formal prerequisites; recommended 1-2 years of hands-on experience with Cisco Unified Communications and UCCE/PCCE environments
You can confirm the current eligibility requirements on the official 600-460 exam page before you register.
The Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise exam contains 60-70 questions, and you will have 75-90 minutes to complete them. Practicing under the same time pressure is one of the most effective ways to prepare for a retake.
Each of the three versions — PDF, PC test engine, and online test engine — has its own strengths, and the fastest way to find your fit is to try them. Free demos are available for every version, so download each one and compare how the questions, layout, and testing modes feel before you commit.
Our prices are listed openly on the website, and we run discount promotions during special activities throughout the year. Because promotion dates are not fixed, contact our staff to ask about the current activity schedule — they will tell you exactly when the next discount window opens.
The Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise practice questions are organized around the official exam objectives. Key topics include:
Studying topic by topic helps you find the weak areas that cost you points last time.
Many candidates combine practice questions with official training. Recommended options include:
This package includes 70 practice questions for the Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise exam, with verified answers reviewed by an experienced team of IT experts and certified professionals.
You can register for the Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise exam through the official channels:
The Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise exam requires a score of Variable (typically 70-80%, not publicly disclosed exact value) to pass, and the official registration fee is $300 USD. Retake candidates should budget for both the exam fee and a preparation tool that is actually worth the money.
Which two options are needed in the Cisco Finesse Platform installation wizard? (Choose two.)
Correct Answer: B,C 🗳️
Which Cisco Finesse CLI command provides the license MAC address?
Correct Answer: A 🗳️
With Cisco Finesse, which two options list the two commands to stop and start the Tomcat service? (Choose two.)
Correct Answer: D,F 🗳️
Which statement about administrative scripts in the Cisco Unified Contact Center Enterprise solution is true?
Correct Answer: A 🗳️
Refer to the exhibit.
The Cisco Unified Customer Voice Portal post call survey is enabled on OAMP. Which option describes what the survey dialed number pattern represents?
Correct Answer: B 🗳️
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