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Professionals who pass the Avaya 78950X exam will be able to demonstrate their knowledge and skills in implementing and maintaining Avaya Contact Center Select solutions. They will be able to help organizations improve their customer service capabilities, reduce costs, and increase efficiency. Additionally, passing 78950X exam can lead to career advancement opportunities and higher salaries for professionals in the field.
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The Avaya Contact Center Select Implementation and Maintenance Exam certification process of Avaya 78950X involves several steps, including the examination itself. Candidates will need to have hands-on experience with Avaya Contact Center Select solutions before taking the exam to gain a better understanding of the concepts and skills needed. Avaya offers official courses and study materials to aid candidates in preparing for the exam. Additionally, it is recommended that candidates practice with Avaya Contact Center Select solutions in a lab environment to gain experience before taking the exam.
Avaya 78950X certification exam is designed to validate the skills and knowledge of professionals who are responsible for the implementation and maintenance of Avaya Contact Center Select solutions. Avaya Contact Center Select Implementation and Maintenance Exam certification is ideal for professionals who want to demonstrate their expertise in designing, configuring, deploying, and maintaining the Avaya Contact Center Select platform.
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Avaya 78950X certification exam is designed for individuals who want to demonstrate their skills and knowledge in implementing and maintaining Avaya Contact Center Select (ACCS) solutions. 78950X exam covers a wide range of topics, including the installation and configuration of ACCS, administration and maintenance of the platform, troubleshooting and diagnostic skills, and more. Passing 78950X exam will validate your ability to design, deploy, and support Avaya Contact Center Select solutions.
Avaya 78950X Exam Syllabus Topics:
| Section | Weight | Objectives |
| Maintenance, Troubleshooting & Business Continuity | 20% | - Troubleshooting by symptom
- Backup, restore and recovery
- Routine maintenance procedures
- Log analysis and diagnostics
- Campus redundancy and failover
|
| Installation & Deployment | 20% | - Deployment methods and prerequisites
- Securing links between ACCS and IP Office
- Licensing setup and assignment
- Installing and configuring ACCS components
|
| Configuration & Administration | 25% | - Real-time displays and reporting configuration
- Agent and supervisor privileges setup
- Multimedia contact features configuration
- Outbound campaign management
- IP Office configuration for ACCS integration
|
| Application Development & Customization | 15% | - Using Orchestration Designer
- Customizing call flows and routing
- Prompt management and IVR design
|
| ACSS Solution Overview & Architecture | 20% | - System components: AAMS, WebLM, ACCS Server
- ACCS solution benefits and operation
- Integration with Avaya IP Office platform
- High availability and redundancy design
|