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Reference: https://downloads.avaya.com/css/P8/documents/100142082
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Certification Path
The Avaya Aura Contact Center Maintenance and Troubleshooting certification path includes only one 3301 certification exam.
Avaya 3301 Exam Syllabus Topics:
| Section | Objectives |
| Integration and Connectivity | - External system integration
- 1. CRM and database integration
- 2. Telephony and SIP integration
|
| Monitoring and Optimization | - Performance monitoring
- 1. System tuning and optimization
- 2. Reporting and analytics tools
|
| Avaya Aura Contact Center Architecture | - System components and core architecture
- 1. Call flow and routing architecture
- 2. Contact Center servers and modules
|
| Maintenance Operations | - System maintenance tasks
- 1. Backup and restore procedures
- 2. Software updates and patches
|
| Installation and Configuration | - Deployment and setup
- 1. Initial system configuration
- 2. Integration with telephony environment
|
| Troubleshooting | - Diagnosing system issues
- 1. Call routing and queue issues
- 2. System performance and failures
|