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Avaya 72201T Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Avaya Aura Communication Manager | 20-25% | - Call processing and routing
- Configuration and administration
- Feature management and maintenance
|
| Topic 2: Troubleshooting and System Support | 10-15% | - Log analysis and diagnostic tools
- Common fault resolution
- Performance monitoring and health checks
|
| Topic 3: Avaya Aura System Manager | 15-20% | - Software updates and system maintenance
- Certificate and security management
- Inventory and user management
|
| Topic 4: Avaya Aura Session Manager | 20-25% | - Session management and dial patterns
- SIP routing and policy configuration
- Entity and adaptation module setup
|
| Topic 5: Avaya Aura Architecture and Platform Overview | 10-15% | - Core component relationships and functions
- Architecture components and integration
- System platform positioning and deployment models
|
| Topic 6: Messaging and Media Services | 10-15% | - Audio/video integration and media handling
- Media Server components and DSP resources
- Avaya Aura Messaging configuration
|
Avaya Aura Core Components Support Sample Questions:
1. When viewing the Avaya Aura System Manager (SMGR) alarms, which alarm information is particularly useful for finding more information in the available documentation?
A) Source IP address
B) Status
C) M/E Ref Number/SysOID
D) Event ID
E) NotificationOID
2. Refer to the Exhibit. Which two statements about a call from AST 1011111 to Remote Worker AST 1011112 are true? (Choose two.)

A) Avaya Session Border Controller for Enterprise (SBCE) needs to be built as a trusted SIP Entity and Entity link for remote workers.
B) As far as Avaya Aura Session Manager (SM) is concerned, all Remote Worker phones are registering from an IP address equal to the Avaya Session Border Controller for Enterprise (SBCE) Remote Worker Private IP address.
C) Avaya Session Border Controller for Enterprise (SBCE) periodically sends SIP Options to
1011112 looking for a 200 ok response to check it is reachable.
D) The configuration of a Remote Worker AST is the same as an Office Worker AST in the Avaya Aura System Manager (SMGR) user profiles.
E) SIP Signaling traverses the Avaya Session Border Controller for Enterprise (SBCE) and the Media must bypass the SBCE.
3. After completing Discipline 2 ?Describe the Problem of the 8D Troubleshooting Methodology, what is the next discipline to be completed?
A) Discipline 3 ?Prevent Recurrences
B) Discipline 3 ?Implement a Work-around
C) Discipline 3 ?Implement Corrective Actions
D) Discipline 3 ?Develop Interim Containment Actions
4. How can you view the entire contents of the current Avaya Aura@ Communication Manager (CM) call processing log file?
A) by using the CM SAT to enter the list callp log all commands
B) by using the Linux cd to /var/log/Avaya and cat callproc.log commands
C) by using the Linux cd to /var/log/Avaya and cat ecs.log commands
D) by using the Linux cd to /var/log/esc and ls -l commands to find current <log filename>; cat <log file name>
E) by using the CM SAT to enter the display callproc log all command
5. A customer states they are having voice quality issues when they make calls over a WAN link.
You would like to see what the Quality of Service is for a call, as the customer makes the call.
Which Avaya Aura Communication Manager (CM) SAT command will display packet loss and jitter for a call in progress?
A) status station qos xxxx, where XXXX is the station number
B) monitor station qos xxxx, where XXXX is the station number
C) list monitor qos
D) list trace station xxxx, where XXXX is the station number.
Solutions:
Question # 1 Answer: D | Question # 2 Answer: B,D | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: D |