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Avaya 3001 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Maintenance, Upgrades & Troubleshooting | 20% | - Log Analysis and Diagnostics
- Software & Firmware Upgrades
- Backup and Restore Procedures
- Common Fault Diagnosis & Resolution
|
| Voice Messaging & Applications | 20% | - Embedded Voicemail Configuration
- VoiceMail Pro Installation & Setup
- System Status & Monitoring Tools
- ContactStore Call Recording
|
| Networking & SCN | 15% | - DHCP, DNS and QoS Configuration
- IP Trunks and Media Path
- Small Community Networking (SCN)
|
| IP Office System Architecture & Hardware | 20% | - IP500v2 and IP500 Control Units
- Expansion Modules and Cards
- SD Card Management and File Structure
- Licensing and Edition Types
|
| System Configuration & IP Office Manager | 25% | - Trunk Configuration (Analog, ISDN, SIP)
- User, Group and Extension Configuration
- Installation and Initial Setup
- Short Codes and ARS Dial Plans
|
Avaya IP Office Configuration and Maintenance Sample Questions:
Question 1
When configuring an SCN backup link on the IP Office, what is the maximum number of links that can be programmed on a system?
A. One backup per system
B. Limited to the number of Systems in an SCN
C. There is no limit.
D. Not a supported feature
Question 2
After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?
A. The 5420 DS is corrupted and must be replaced.
B. Start the IP Office Manager application.
C. The CCR lost connection to IP Office. Wait until the LED on the CCR status turns green again and the telephone will start to work.
D. If IP Office does not restart correctly. Power-off and power-on IP Office and the problem will be corrected.
Question 3
Which hunt group supports Forward Hunt Group Calls?
A. Longest Waiting
B. Collective Call Waiting
C. Sequential
D. Collective
Question 4
Which method will avoid corruption of the data on the SD card when removing the SD card?
A. Use System Monitor to shutdown the card before removing the SD card.
B. Pull out the card. Special shutdown is not required.
C. Dial the shutdown short code to shutdown the card before removing the SD card
D. Use the Manager application to shutdown the card before removing the SD card.
Question 5
For an IP500v2 to support third-party call accounting software, which two setting must be set in the IP Office to get the application to work? (Choose two.)
A. Set IP address of call accounting software.
B. Set SMDR.
C. Install Delta Server.
D. Set CDR.
Solutions:
Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: A,B |