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Obtaining the Avaya Experience Portal with POM Support Certified certification validates an individual’s skills and knowledge in deploying and administering the AAEP with POM support solution. It demonstrates to employers and clients that the certified individual has experience and expertise in implementing and managing complex communication solutions that drive exceptional customer experience. Avaya Experience Portal with POM Support Certified Exam certification is recognized globally and can lead to better job opportunities, increased salary, and professional growth within the Avaya ecosystem.
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To pass the Avaya 33140X exam, test takers must demonstrate a deep understanding of the Avaya Experience Portal with POM support. Specifically, they must be able to design, implement, and troubleshoot automated customer service applications using this platform. They must also be familiar with the tools and techniques used to manage and customize the platform. By achieving this certification, professionals can demonstrate their expertise to employers and clients, which can help them advance their careers and make them more valuable to their organizations.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22054
Avaya 33140X certification exam is a comprehensive exam that requires a thorough understanding of Avaya Experience Portal with POM Support solutions. 33140X exam is designed to test the candidate's knowledge and skills in a practical setting, ensuring that they are fully equipped to handle real-world scenarios. Avaya Experience Portal with POM Support Certified Exam certification exam is recognized worldwide and is highly valued by employers in the contact center and customer service industries.
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Avaya 33140X Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: System Administration | - Configuration Management
- 1. Application deployment
- 2. System parameter configuration
- User and Role Management
- 1. Access control and permissions
- 2. Web interface administration
|
| Topic 2: Avaya Experience Portal Architecture | - Core Components Overview
- 1. Experience Portal Manager (EPM)
- 2. Media Processing Platform (MPP)
- 3. Application Server Integration
|
| Topic 3: Proactive Outreach Manager (POM) | - Call Flow Control
- 1. Dialing strategies
- 2. Retry and disposition handling
- Outbound Campaign Configuration
- 1. Campaign setup and scheduling
- 2. Contact list management
|
| Topic 4: Troubleshooting and Maintenance | - Performance Monitoring
- 1. Resource utilization tracking
- 2. System health checks
- Log Analysis
- 1. Call trace analysis
- 2. System logs interpretation
|