The Avaya Call Center Elite Implementation and Maintenance is the official Avaya exam that leads to the Avaya Certified Solutions Specialist (ACSS) certification at the Specialist level. Passing it validates your skills against Avaya standards and proves your qualification to current and future employers. The credential is also connected with related certifications such as Avaya Aura Call Center Elite Implementation and Maintenance, so it can serve as a solid step in a broader certification path.

The 3304 exam has 66 questions in total and must be completed within 105 minutes. That leaves only a narrow time budget per item, so train yourself to flag a difficult question, move on, and circle back later instead of getting stuck. A week or two before your test date, run at least one full timed mock exam in the PrepAwayETE desktop or online test engine under the same 105 minutes limit, and repeat until you can finish with a few minutes left for review.

The passing score for the 3304 exam is 68%, and the official registration fee is USD 125 (approximate; pricing may vary by region and testing provider). Keep in mind that a failed attempt is not discounted — retaking the exam means paying the full fee again — so it is wise not to book your seat until your practice scores sit comfortably above the passing mark. Working through the 69 questions at PrepAwayETE in timed mode is a reliable way to judge when you are truly ready.

Avaya sets the following requirement for the 3304 exam: Recommended experience with Avaya Aura Call Center Elite administration, implementation, and maintenance. Related Avaya training and certifications may be recommended.. Eligibility rules can change from time to time, so always confirm the current prerequisites on the official exam page at https://www.avaya.com/en/support/certification/ before you register.

You can register for the Avaya Call Center Elite Implementation and Maintenance through the following official channels:

• Avaya Certification Program
• Pearson VUE Avaya Exam Registration

The 3304 exam is delivered as Online or onsite testing through authorized exam delivery providers., so review the technical and check-in requirements for that format when you schedule your appointment.

Avaya recommends the following official training options for the Avaya Call Center Elite Implementation and Maintenance:

• Avaya Learning Training Portal

Official courses build the theory, and pairing them with the 69 practice questions from PrepAwayETE turns that knowledge into exam-ready answers.

Yes. PrepAwayETE offers a free PDF demo for the Avaya Call Center Elite Implementation and Maintenance, so you can review real sample questions and judge the quality before paying anything. After your purchase, you receive 365 days of free updates — whenever the question pool changes, you get the latest version at no cost. Once that period expires, you can extend your update service at a 50% discount from your member zone.

If you take the 3304 exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee. To qualify, submit a scanned copy of your exam enrollment slip together with your official Score Report (PDF) within 2 days after the exam date, and your claim will be processed within 7 days. Note that the guarantee applies only to the corresponding exam: attempts taken within 3 days of purchase, downloaded-but-unused materials, free resources, and expired orders are not eligible, and the candidate name must match the purchaser name. If you would rather not refund, you can exchange the product for two free exam products of equal value while keeping the update service on your original purchase.

Delivery is instant: your files are available to download right after payment and are also sent to your email within one minute. If nothing arrives within 2 hours, contact our support team (and check your spam folder first). There is no limit on the number of computers you can install the product on.

The Avaya Call Center Elite Implementation and Maintenance is organized into 4 domains. Among the first ones are Implementation and Configuration, Maintenance and Troubleshooting, Call Center Operations, and the remaining domains cover the rest of the official objectives. For the complete topic breakdown with every subtopic, see the full 3304 exam outline above on this page.