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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer wants to implement a converged solution with the IP Office and VoiceMail Pro. The customer wants to be able to receive voice mail messages in Outlook, have the ability to save the .wav files, and receive voice mail notifications when a message is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?

A) Unified Messaging
B) Message Manager
C) Voicemail Pro with UMS
D) Outcalling
E) Voicemail Pro with IMS

2. The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI located at the main office which will be used by the remote office for inbound and outbound calls. The main site has forty users and one fax machine; the remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the remote site where all phones are digital?

A) IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
B) IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
C) IP500 Essential edition, one Analog Phone 2 Card, VCM32, one DS30 module
D) IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card

3. A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the phone. They would like to be able to have the IP Office automatically associate the account code when calls are made to or from their clients.

A) Answer Pending

4. Which three are required to get UMS working on a client PC? (Choose three.)

A) VoiceMail Pro installed with the UMS option loaded on a server
B) UMS Client application installed on the user's PC
C) a compatible Internet browser
D) MAPI Profile installed and configured on the VoiceMail Pro server
E) UMS Web Service is enabled on the User Profile in the configuration

5. A company just added another hunt group called Sales with several IP phone users as members of the hunt group. All incoming calls go to the day time auto attendant in VoiceMail Pro called DayA A . Incoming calls are starting to have problems with transfers within VoiceMail Pro. When creating a case with Avaya Support, what information should be gathered?

A) Provide Avaya with voicemail call flow database, detailed description of the issue, latest configuration, hardware platform, and version of code.
B) Provide Avaya with hardware platform and version of code, monitor trace, and description of the issue.
C) Provide Avaya with voicemail call flow database, debugview trace, latest configuration, monitor trace, and a detailed description of the issue.
D) Provide Avaya with debugview trace, monitor trace, latest configuration, and detailed description of the issue.

Solutions: