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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which tool should be used to reduce conflicts within the SCN?

A) Extension Renumber
B) Line Renumber
C) MSN Configuration
D) Unique User Names Tool

2. Which two are needed to install and use a 1608 IP Phone with the IP500v2? (Choose two.)

A) Avaya IP Endpoints License
B) Voice Compression Module
C) LAN Interface Module
D) H.323 Networking License

3. An IP 406v2 has been upgraded to the latest release (6.0+). The client wants to test a 9600 series phone, however the phone powers up but will not register to IP Office. What is causing the issue?

A) The phone must be changed from SIP to H.323.
B) The firmware requires an upgrade.
C) The phone requires a newer control unit.
D) The phone's MAC address must registered in IP Office.

4. A company just added another hunt group called Sales with several IP phone users as members of the hunt group. All incoming calls go to the day time auto attendant in VoiceMail Pro called DayA A . Incoming calls are starting to have problems with transfers within VoiceMail Pro. When creating a case with Avaya Support, what information should be gathered?

A) Provide Avaya with voicemail call flow database, detailed description of the issue, latest configuration, hardware platform, and version of code.
B) Provide Avaya with hardware platform and version of code, monitor trace, and description of the issue.
C) Provide Avaya with voicemail call flow database, debugview trace, latest configuration, monitor trace, and a detailed description of the issue.
D) Provide Avaya with debugview trace, monitor trace, latest configuration, and detailed description of the issue.

5. A customer has an IP500v2 and would like the ability to monitor the IP Office system resources from anywhere in the network. Which two will allow them to do this? (Choose two.)

A) SSH session to the IP Office address
B) Call Status Application
C) System Status Application
D) Web session to the IP Office address
E) Telnet session to the IP Office

Solutions: